Job Description

• SERVICENOW DEVELOPER This position will support and develop ServiceNow and work with cross-functional teams to ensure ServiceNow is assisting our teams to improve performance while also being responsible for maintaining the stability and usability of the ServiceNow platform. This position supports the development, maintenance and improvement of core ITSM/CSM/ITBM/ITOM processes, through the configuration and development of ServiceNow. This role will interact closely with the ServiceNow team to understand customer and stakeholder requirements for key activities, to ensure alignment with all initiatives, and drive continuous process improvement. This position will also contribute to the development and automation of other processes outside of ITSM. ROLE & RESPONSIBILITIES

  • Identify opportunities to leverage automation to improve solution effectiveness
  • Assists in the review, design, and improvement of ServiceNow processes and procedures for the effective management and adherence of ServiceNow process areas.
  • Manages and resolves incidents against ServiceNow applications
  • Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing solutions.
  • Trains IT personnel to ServiceNow processes and tools
  • Communicates process standards to ensure understanding and consistency
  • Works closely with Analysts to understand business stakeholder environment and collect requirements
  • Performs routine maintenance to include performance monitoring and error identification/remediation
  • Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality.
  • Operates and provides day-to-day administration of the ServiceNow, following defined processes
  • Focuses on KPI measurement, providing a means for gathering and reporting on data
  • Assists in the development and implementation of improvements to the processes and the tools that support them
  • Audits Change Requests, Service Requests, Incidents and other tool generated tickets to ensure compliancy and accuracy
  • Creates and maintains Catalog items
  • Generates periodic and Ad-Hoc reports from ServiceNow regarding status of ITSM performance indicators Qualifications

  QUALIFICATIONS

  • Bachelor's Degree in Computer Science, Information Systems or Computer Engineering; or equivalent experience
  • 5+ yrs. experience in Design and Implementation of ITSM platforms and at least 3+ yrs. experience on ServiceNow Platform.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
  • Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc.
  • Must have thorough understanding of ITIL/ITSM processes In-depth understanding of
  • ServiceNow functionality and how ITIL processes can be implemented in ServiceNow
  • Both on premise and cloud operations experience
  • Must have solid experience designing and involvement in building integrations to ServiceNow.
  • Experience with Active Directory, LDAP, MID and SSO in an administrative capacity
  • ServiceNow Certified Application Developer desired
  • ServiceNow Certified System Administrator required

  SKILLS

  • Experience using IT Project Management principles and techniques, including Agile.
  • Proven experience working across functional areas and driving continuous improvement
  • Excellent facilitation and communication skills.
  • Excellent presentation skills.
  • Proven ability to manage and escalate client issues
  • Strong self-motivation, attention to detail, accuracy and accountability

• KEY SKILLS

Company Description

Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.