TITLE: JOB DESC: SCHEDULER
EFFECTIVE DATE: 5.15.2019
POSITION SUMMARY
Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources.
REPORTS TO:
Operations Manager/Administrator
QUALIFICATIONS
High school graduate; advanced education desirable.
Current staffing experience, preferably staffing for a temporary Agency or in home health.
Knowledge of medical terminology or a general medical background desirable.
Demonstrates strong verbal, written and interpersonal communication skills.
Computer literate or willing to be trained on a personal computer.
Speaks, reads, writes, and comprehends English.
Demonstrates time management, organizational skills, and ability to function with minimal direction.
ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY
a. Assures that cases are filled within established time frames.
b. Completes documentation (paper or automated system).
c. Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as
appropriate.
d. Monitors overtime and mileage records of employees. e. Responds to emergency calls and arranges schedule accordingly.
effective coverage of client needs.
a. Assigns Agency staff to clients as directed by the licensed professional staff, care plan and service request.
b. Assures employees receive complete and accurate directions and information about client needs as directed by
licensed professional staff, care plan and service request.
c. Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors
employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
d. Participates in the evaluation and performance review of field staff.
e. Verifies time records with schedules.
f. Follows up with employee on scheduling problems encountered by the on-call staff.
Participates in determining hiring needs.
Minimizes substitution of employees and maximizes permanent coverage.
b. Maintains adequate numbers of available on-call staff.
c. Notifies Supervisor/Human Resource Department of staff needs.
d. Meets with nursing and marketing staff to anticipate needed coverage (new clients’ increased needs).
Maintains confidentiality in all aspects of the job.
Respects the confidentiality of information in client and employee records.
b. Shares information in accordance with Agency policy.
Protects documents in a manner that prevents unauthorized access.
Performs job in compliance with Agency policies and procedures as well as community and professional standards.
Assures compliance with applicable state, federal, CHAP, and Joint Commission standards.
b. Attends meetings and educational programs as required.
c. Accepts responsibility for personal and professional development.
d. Participates in the Agency’s ongoing quality improvement activities.
PHYSICAL/ENVIRONMENTAL DEMANDS
The information below is intended to describe the general context/requirements for performance of this job. During a typical workday, this position requires the activities listed. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties.
Physical activities required in this position
Continually 5.5-8.0 hrs/day
Sitting X Stationary standing X Walking on a variety of surfaces (inside/outside) X Ability to be mobile X Crouching (bending at knees) X Kneeling/Crawling X Stooping (bending at waist) X Twisting (knees/waist/neck) X Turning/Pivoting X Climbing X Balancing X Reaching Overhead X Reaching Extension X Grasping X Pinching X
Position requires individual to Push/Pull:
-Less than 20 pounds X -Typical Weight: 20 to 50 pounds X -Maximum Weight 75-100 pounds
Position requires individual to Lift/Carry:
-Less than 20 pounds X -Typical Weight 20 to 50 pounds X -Maximum Weight 75-100 pounds
Physical activities required in this position
5.5-8.0 hr/day
Sensory Activities Talking in person X Talking on the telephone X Hearing in person X Hearing on telephone X Vision for close work X
Environmental Considerations
Driving a car in all weather conditions X Providing services in variety of environments X Potential for exposure to infectious disease X Ability to manage clinical equipment/machines
I have read and understand the above job description of a Scheduler.
Signed:
Date:
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