Job Description
POSITION SUMMARY
Delivers the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of the Athlete Training + Health products and services. Proactively meets the needs of members and accurately responds to questions and inquiries. This position will also perform various administrative duties as directed by the Member Services Director.
Full-time and part-time positions available.
JOB DUTIES AND RESPONSIBILITIES
• Greets and admits members and guests into the training center
• Enters transactions for members, including programs, services, and account payments
• Processes member paperwork, including address changes, and electronic funds transfers
• Answers the training center phones to assist members and guests
• Takes prospective members on tours then assist with the new account sign-up process
• Reaches out to potential leads to discuss our programs and services
• Learns and effectively utilizes the Membership Management system efficiently
• Responds immediately to member requests, inquiries, or concerns in a professional manner
• Uses problem solving skills to be able to work independently with minimal supervision
• Maintains a clean and organized facility
QUALIFICATIONS
• Experience within the health and fitness industry highly preferable
• High School Diploma or GED
• 1 year of customer service experience
• Bilingual preferred but not required
• Ability to stand for minimum for 4 hours at a time
• Ability to work flexible hours
• Excellent verbal and written communication skills
• Ability to proficiently use a computer and various software applications
Company Description
Our mission is to provide a world-class training environment for athletes and adults of all fitness levels utilizing learnings from our scientific research in human performance. Our forward-thinking approach to collaboration with hospital systems, professional sports teams, universities and independent school districts is setting new standards for health and performance training. We invest heavily in the post-graduate education of our coaches, who in turn develop evidence-led training programs that are guaranteed to deliver sustainable results. Our state-of-the-art facilities feature best-in-class turf fields, pro-style weight rooms and cutting-edge technology to exceed the needs of our athletes, communities and healthcare partners.