Job Description

ATHOS INSURANCE SERVICES is a full-service Entertainment & Sports insurance brokerage and agency. Athos is committed to consistently exceeding the insurance needs of our clients and partners. Specializing in entertainment, recreation, and sports insurance, Athos Insurance Services creates unique programs that unite affordability and accessibility with quality coverage and unsurpassed service. Athos prides itself on being highly responsive and available to clients for consultation and professional advice. We become business partners, so we can all succeed in what we each do best.

POSITION SUMMARY:

The ACCOUNT MANAGER will service a book of business by assisting Account Executives, Underwriters and Producers (Sales Team) in servicing client needs pertaining to policy marketing, customer service, policy management, claims, processing and administration, and sales.  The Account Manager role has tremendous growth opportunities into higher positions.  The position requires being physically in the office, and is NOT a work-from-home position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides administrative support relating to customer service inquiries via phone and email, requiring interactions with clients, carriers and/or agents;

·       Provides support to the book of business by assisting the underwriting and sales team, including preparing new and renewal business quotes, reviewing audits, processing invoices for payments and following up with payments;

·       Analyzes administrative and underwriting problems and make recommendations for changes and/or improvements;

·       Review and deliver policies, certificates, endorsements, and related policy documents - including checking for accuracy.

·       Policy checking upon receipt from insurance carrier

·       Data Entry of policy and activity information into all internal agency management systems, including billing systems.

·       Analyzes procedural information and follows up for correct information as needed to move forward with processing policies

·       Understands and deals effectively with clients at all levels, using both verbal and written communication;

·       Communicate with mangers about inconsistencies, system issues, trends and other material matters

·       Answers phone calls

·       Respond to emails in an efficient and professional manner

ADDITIONAL CONSIDERATIONS: 

REQUIRED QUALIFICATIONS:

• Must have at least 2-3 years of insurance account management experience
• Bachelor’s Degree
• Must have a Property & Casualty Insurance license (or be willing to obtain the license prior to starting)
• Professional work ethic with strong organizational skills
• Excellent time management skills and ability to multi-task and prioritize work
• Proven customer service experience
• Focused and detail oriented
• Quick learner who works well in a small, fast-paced team environment
• Positive attitude and considerate of others
• Excellent written and verbal communication skills with customers, insurance carriers, and internal peers and managers
• Punctual
• Dependable
• Responsible
• Proficient in Microsoft Office, Outlook and the internet
• Must have received (or plans to receive) any COVID-19 vaccine prior to intended start date (be fully vaccinated)
• Must work in the office (this is not a Work-From-Home position)

WORK TRAITS:

U.S. Eligibility Requirements:

• Interested candidates must submit a cover letter and resume/CV online to be considered
• Must be 18 years of age or older
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Athos Insurance hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Athos Insurance Services will require proof of work authorization
• Must be willing to execute Athos Insurance Services’ Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

_Athos believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, sexual orientation, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. _

Company Description

Athos Insurance Services is a full-service Sports & Entertainment insurance agency and commercial insurance brokerage. Athos is committed to consistently exceeding the insurance needs of our clients and partners. Specializing in entertainment, recreation, and sports insurance, Athos Insurance Services creates unique programs that unite affordability and accessibility with quality coverage and unsurpassed service (both online and offline). Athos prides itself on being highly responsive and available to clients for consultation and professional advice. We become business partners, so we can all succeed in what we each do best.