SMALL LAW FIRM SEEKING AN OPERATIONS MANAGER WITH EXPERIENCE We are looking for an Operations Manager to work directly with the Law Firm Principals/Owner to oversee the administrative and business aspects of running the firm. Role of the position • Using reports and case review meetings, ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly. • Reviews case management system for the quality and timeliness of work done and meeting deadlines. Monitors tasks and workflow. • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly. • Oversees and manages vendors to ensure they meet deadlines and deliver quality work • Manages office facilities and office supply inventory. • Assists the Owner and future Legal Administrator with recruitment, hiring, staffing, and general human resources operations. • Supervises the work of the non-lawyer support staff and vendors. • Administers payroll (verifying work hours, leave time, overtime) and benefits. • Oversees the Firm’s records retention and information storage and retrieval (case management, contact management, personnel/payroll, document storage, etc.). • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures. • Ensures that the Firm’s business systems and processes are fully documented in writing, organized, and available to the team. • Performs audits and spot-checks to ensure policies and procedures are being followed and operating as intended. • Prepares weekly Dashboard and Project/Status Report for the Owner and future Administrator.We’re a family law firm in Atlanta that has grown quickly and will continue to grow. We are not looking for an Administrative Assistant or a Paralegal looking to grow into a role. We need a full-blown bona fide Operations Manager who has prior experience running a small law firm or your own division or department of a mid/big law firm. Do not apply if your only prior experience is as a paralegal, administrative assistant, executive assistant, or bookkeeper.You must be able to show evidence of your prior success with: About the firm • Prior supervisory experience, preferably a team of 5+ people and budgets of $2,500,000 or more. • Employee engagement and leadership, supervision, and termination. • Managing bookkeepers, accountants, technology services, and other vendors. • Managing cases and projects to ensure they are resolved successfully, on time, and on budget.We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…the right person for this role must: THE IDEAL CANDIDATE • Not only “adapt” to change, but lead change - drive it and thrive in it. • Talk more about the solution than the problem. • Equally, embrace both aspects of the “work/life balance.” • Have a high energy level. • Have thick skin and high empathy. • Have a sense of humor in equal measure to your sense of compassion. • Have keen conflict resolution skills (not conflict avoidance skills).Prior legal experience is required. Knowledge of family law will be helpful. If you don’t have it, you need to commit to getting yourself up to speed quickly because you will be expected to make sure cases and clients are getting the attention they need and that the staff is following the rules.This is a management-level position with a compensation plan that includes a salary, benefits, and incentives driven by performance towards defined and tracked KPIs.We do good work and take great satisfaction in helping others. We want to be profitable as well. We want to have a good life and we want to pursue our hopes and dreams and help you pursue yours. We care about our work team and we are very dedicated to maintaining a positive and upbeat work environment. If this sounds like a law firm you want to work at and a job you can do, we very much look forward to talking with you soon. Our firm has been very successful, and we have grown rapidly … without the guidance of a professional administrator or office manager. We are proud of the firm we’ve built; we’ve done a lot of good, and we’ve gotten a lot of stuff right! But there is a lot of room for improvement and expertise. This is the first time we will be bringing in someone from the outside to help us manage the people and the processes in the firm. The right person for this position is someone we can develop trust in and who will trust us. The right person for this position will be able to “manage up” to help us help you get your job done. Responsibilities: • Using reports and case review meetings, ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly • Reviews case management system for the quality and timeliness of work done and meeting deadlines. Monitors tasks and workflow • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly • Oversees and manages vendors to ensure they meet deadlines and deliver quality work • · Manages office facilities and office supply inventory • Assists the Owner and future Legal Administrator with recruitment, hiring, staffing, and general human resources operation • Supervises the work of the non-lawyer support team and vendors • Administers payroll (verifying work hours, leave time, overtime) and benefits • Oversees the Firm’s records retention and information storage and retrieval (case management, contact management, personnel/payroll, document storage, etc.) • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures • Ensures that the Firm’s business systems and processes are fully documented in writing, organized, and available to the team • Performs audits and spot-checks to ensure policies and procedures are being followed and operating as intended • Prepares weekly Dashboard and Project/Status Report for the Owner and future Administrator Qualifications: • Not only “adapt” to change, but lead change - drive it and thrive in it • Talk more about the solution than the problem • Equally, embrace both aspects of the “work/life balance” • Have a high energy level • Have thick skin and high empathy • Have a sense of humor in equal measure to your sense of compassion • Have keen conflict resolution skills (not conflict avoidance skills)

• Using reports and case review meetings, ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly • Reviews case management system for the quality and timeliness of work done and meeting deadlines. Monitors tasks and workflow • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly • Oversees and manages vendors to ensure they meet deadlines and deliver quality work • · Manages office facilities and office supply inventory • Assists the Owner and future Legal Administrator with recruitment, hiring, staffing, and general human resources operation • Supervises the work of the non-lawyer support team and vendors • Administers payroll (verifying work hours, leave time, overtime) and benefits • Oversees the Firm’s records retention and information storage and retrieval (case management, contact management, personnel/payroll, document storage, etc.) • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures • Ensures that the Firm’s business systems and processes are fully documented in writing, organized, and available to the team • Performs audits and spot-checks to ensure policies and procedures are being followed and operating as intended • Prepares weekly Dashboard and Project/Status Report for the Owner and future Administrator