Job Description
Job Description
Are you Organized, Driven, Excellent at Developing Relationships, ready to provide a Truly Exceptional customer service experience, and looking to get in a fast-paced, production driven industry? Well, welcome to ALM!
As a BDC Agent, you will be tasked with growing and developing our business and relationships between customers and staff, daily! We are looking for energetic, customer-focused BDC Agents who will help us expand and develop our client base! Does this sound like you? Apply now! PRIOR EXPERIENCE IS A +++
WE'RE OFFERING A SIGN ON BONUS FOR EXPERIENCED BDC AGENTS!
Our BDC (Business Development Center) Agents are responsible for large amounts of inbound/outbound calls and emails daily.
Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits that Top Agents exhibit!
Contact and communicate with customers to identify automotive needs
Bilingual in Spanish a plus
Bilingual in Korean a plus
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
All appointments must be entered into the dealership customer management system
Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
Must be able and willing to make a high volume amount of calls a day
Document all communication with the customer in the customer management system
Complete internet lead management work plans on a daily basis
High volume calls, ranging from 100-120 outbound calls per day and 50+emails each day
Follow all dealership processes and procedures, high frequency of contact with customers
Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
Must be comfortable role-playing in front of team members during training
Excellent customer service skills & motivation to be successful
Be able to create and maintain customer relationships • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
Must have reliable transportation to and from work for all scheduled working hours
Advanced computer & phone skills • Minimum typing 35-40 words per minute at minimum
Experience using customer tracking systems to track calls to customers preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus • Great communication skills
Able to multi-task in a fast paced environment
Various language proficiency is always a plus
Team player
Self-starter, manages time and conditions
Conducts themselves professionally at all times and works well under pressure
Good interpersonal skills and ability to work successfully in a team environment
Must be a minimum of eighteen years of age
Maintain valid Drivers License
Must be able to pass pre-employment screens
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED FOR EMPLOYMENT WITHOUT ATTENTION TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, AND VETERAN OR DISABILITY STATUS.
Job Type: Full-time
Compensation -- Base salary, commission, and bonuses!
Base Salary: $24,000/yr
Pay: Up to $55,000.00 per year