Job Description
OPEN POSITION: Member Services Representative II
WORK LOCATION: Savannah, GA and Pooler, GA
REPORTS TO: In-Store Branch Manager
DIVISION: Parc Community Credit Union
DEPARTMENT: Branch Operations
POSITION STATUS: Part Time - Hourly
GRADE: B
PAY RANGE: $35,000 - $56,000
PURPOSE: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”
Promote the success of the credit union by building positive relationships, providing outstanding member service, and helping members find solutions to their financial needs. Performs account transactions in a gracious, accurate manner and in compliance with credit union policies and practices.
DUTIES AND RESPONSIBILITIES:
1. Deliver outstanding service to both internal and external members that is in alignment with our Service Promises.
2. Build member loyalty by creating positive member experiences. Greet and serve members in a timely, friendly, and responsive manner.
3. Understand credit union products and services and recommend offerings that meet members’ financial needs.
4. Processes a wide range of transactions such as opening and closing accounts, taking deposits, cashing checks, sharing balances, and taking payments.
5. Research and resolve account problems
6. Adhere to policies and procedures relating to the security of member information and branch safety and compliance.
7. Support branch marketing and community development initiatives and campaigns. Build relationships with store personnel and vendors, as appropriate. Assist with social media, as appropriate.
8. Assist member with loan documents from the loan department as appropriate.
9. Perform balancing of cash drawer, night deposits, and ATM, as appropriate.
Answer telephone, routing calls to appropriate personnel, if applicable.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Perform other duties as assigned.
DESIRED QUALIFICATIONS:
1. Two to three years customer service experience. Some college and marketing experience preferred.
2. One or more years of cashing handling experience.
3. A strong work ethic and ability to work in a fast-paced environment.
4. Computer literacy. Ability to learn new technology quickly.
5. Attention to detail.
6. Excellent attendance and punctuality
7. Good communication and listening skills
PHYSICAL JOB REQUIREMENTS:
Must be physically able to operate a variety of automated office machines such as calculator, typewriter, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of up to 20 pounds.
The requirements for the job listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
A credit report will be generated and reviewed for all applicants.
Company Description
History of Atlanta Postal Credit Union (APCU) Atlanta Postal Credit Union, chartered in 1925, is Georgia's oldest credit union. APCU is among the largest credit unions in the nation. Our founders, whose primary goal was to provide affordable financial services to fellow employees and their families, founded APCU. Like thousands of other credit unions around the world, APCU is a member-owned, not-for-profit financial cooperative, founded on the premise that working people need a safe and sound place to save and borrow money. Our guiding principles are unique: only people who are credit union members can borrow here, loans should be for prudent and productive purposes, and a person's character and desire to repay a loan are considered as important as a person's income. From an initial investment of $2,505 in 1925, APCU's assets have grown to over $2 billion and membership is now in excess of 100,000 members. Members nationwide enjoy a full complement of financial products and services designed to save them money. APCU brings members together to improve their way of life. Quite simply, we are people helping people.