All email communication will be from hiring@atlantictechs.com, please do not respond to any emails from any 3rd parties, scammers are attempting to gain information from our applicants As an Information Technology Support Specialist Level 1, you'll play a pivotal role in ensuring the smooth operation of a client's IT systems. Your primary responsibility will be to provide technical assistance and support to clients, resolving hardware, software, and network issues efficiently to minimize downtime and maximize productivity. This role provides the opportunity for a majority of remote support with limited on-site support, estimated to be 90% remote and 10% on-site. Responsibilities: • Works tickets in order of assignment and plan by the Dispatcher • Effectively preps all hardware according to ATS process & standards to ensure minimal downtime to the customer • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues • Communicate effectively with all necessary team members to resolve issues in a timely manner • Works closely with teammates and customers to relay critical information to and from technicians and customers • Follows all Standard Operating Procedures • Performs miscellaneous job-related duties as assigned by the Technical Team Lead • Follows development plan as outlined by leadership • Appropriately documents/updates all information for changes in an infrastructure as new changes are identified Qualifications: • Must have 1-3 years’ experience in a similar position • Must have Entry Level understanding of business systems and networking • Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT) • Must demonstrate excellent customer service skills • Strong telephone and verbal communication skills are a must • Must thrive in a team environment and demonstrate effective team interaction • Must demonstrate the ability to effectively work independently • Must have strong organizational, priority and time management skills with the ability to multi-task • Must own reliable means of transportation • Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report Compensation: $35,000 - $50,000 yearly

• Works tickets in order of assignment and plan by the Dispatcher • Effectively preps all hardware according to ATS process & standards to ensure minimal downtime to the customer • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues • Communicate effectively with all necessary team members to resolve issues in a timely manner • Works closely with teammates and customers to relay critical information to and from technicians and customers • Follows all Standard Operating Procedures • Performs miscellaneous job-related duties as assigned by the Technical Team Lead • Follows development plan as outlined by leadership • Appropriately documents/updates all information for changes in an infrastructure as new changes are identified