Job Description

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades.

What To Expect In Your Role

As a Senior Support Specialist, you'll be answering escalated customer questions and concerns via email/written support and troubleshooting any issues that may arise while delivering world-class customer service.

This role is fully remote.

What You'll Do

• Provide excellent customer service via email/written support. Solve complex issues in a prompt, professional manner

• Learn the in's and out's of Atlys' product and continue to expand your knowledge as the business grows

• Serve as the voice of the customer and report customer pain points, bugs, or other issues

• Work closely with the product, engineering, fraud, and marketing teams to identify/resolve issues

What Your Experience Looks Like

• 2+ years of customer service experience (required)

• Knowledge of Zendesk or similar CRM applications

• Exceptional written and verbal communication skills with strong attention to detail

• Strong interpersonal skills, including the ability to build rapport and connections with customers

Benefits & Perks

• We offer ABOVE MARKET CASH AND EQUITY COMPENSATION (US-BASED COMPANY/ US BENCHMARKED SALARIES REGARDLESS OF LOCATION)

• Health, dental, vision, and life insurance

• Paid time off

• Work/life balance

Equal Opportunity

We are an equal opportunity employer committed to a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.