Job Description

Description:

Receives and processes orders for materials and merchandise. Tracks orders, updates status and notifies customers of changes in delivery schedule. Maintains records of prices, delivery dates, inventory and other data related to each transaction. Utilizes a database or tracking system to process orders. Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's needs and refers to other departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Reports to Operations Manager. Works under moderate supervision.

Responsibilities:

• Order Processing: Receive orders, verify in accounting software that items on a PO are current and in stock, verify that clients are within their credit terms, confirm receipt and availability with customers, informing the customers of quoted freight charges and estimated delivery date for their order, inputting orders into accounting software, communicating efficiently with warehouse staff regarding orders.
• Shipping Related Tasks: Provide freight quotations to customers inquiring or placing orders, creating Bill of Lading documents for outgoing shipments.
• Invoicing: Creating sales order and invoices for all orders in accounting software, ensuring the customer is within their credit terms, determining the reason for returned products and creating credit memos.
• Record Keeping/Filing: Keeping a daily filing system for inventory related tracking documents and all customer related documents. Filing should be done electronically and uploaded onto company cloud
• Customer Service: Communicating on the phone and via email with the customers, knowing what information can and cannot be provided to the customers, properly answering customer questions, customer concerns, receiving purchase orders, and taking messages in a professional manner.
• Inventory Control: Provide up to date, real-time updates of all inventory levels when requested. Work closely with the Operations Manager and warehouse personnel to ensure that software system matches actual on hand inventory.

Skill Requirements

• Ability to prioritize, multi-task, and meet deadlines in fast paced environment.
• High degree of accuracy and attention to detail.
• Strong organizational and data management skills.
• Basic understanding of invoicing and crediting processes.
• Strong written and verbal communication skills and customer service orientation.
• Intermediate to advanced 10-key and data entry skills.
• Proficiency in English and in MS Office.
• Problem solving skills.
• Ability to work efficiently with a team.

Minimum Experience Required

• Education: BS degree in Finance, Accounting, Business Administration, or related field preferred.
• Job Field: 2+ years working experience in customer service, shipping, order processing, logistics, or related area.

Company Description

Atosa is a major manufacturer of commercial kitchen equipment, including refrigeration, cooking equipment, warming/holding equipment, equipment stands, work tables, mixers, grinders, slicers, and much more. At Atosa, we are constantly working on expanding our lines to meet the growing demands of the food service industry, so new products are currently under development and will be available in the near future. Atosa has made substantial investments in state-of-the-art equipment, introduced international advanced technologies, and prior to shipping, all Atosa products must pass an intense series of tests to ensure that every Atosa product exceeds the highest quality standards. Every stage of the manufacturing process, including engineering, design, and fabrication, is done in-house by our qualified and experienced personnel. In addition to the food service industry, Atosa markets worldwide to businesses whose cooling requirements are very demanding, such as: schools, hotels, restaurants, markets and other commercial institutions. To meet our customers' immediate needs, we maintain a large variety of inventory in our corporate warehouses located in California, Colorado, Texas, Ohio, Florida, Georgia, Illinois, New Jersey and Washington. We keep in mind the people that have to use our product on a day-to-day basis in order to create products that have real value and can help make their operation run smoother, more efficient, and effective. It is our constant goal to give our customers exactly what they need in their professional kitchen. Our world class manufacturing facilities, highly skilled employees, combined with innovative manufacturing procedures insure that our customers always receive top quality products at economical prices. We have built our reputation on service, quality and price! For additional company information, please visit our website at www.atosausa.com