Job Description

WHO WE ARE

Atrium Bancard Solutions is a Full-Service Credit Card Processing Provider. We supply merchants with wholesale pricing direct from Visa and MasterCard for their discount rate. We supply the merchant with a customized package consisting of terminals, POS, gateways, wholesale pricing, 24 hour merchant support, and a wide array of services, including gift cards and check guarantee services.

SUMMARY

We are currently looking for a confident, energetic, outgoing and tech-savvy candidate to join our merchant support team. Daily duties range from billing/statement questions and addressing any customer service needs of our clients, to high level technical support of point-of-sale systems; including identifying and resolving all support requirements of our merchants.

MAIN DUTIES / RESPONSIBILITIES

• Answer inbound technical support calls from our merchants.
• Ensure timely and effective resolution of merchant requests.
• Manage difficult interactions in a professional manner, and always foster merchant loyalty.
• Build and edit download files on devices
• Ordering, Programming and shipping devices to merchants
• Familiarity with procedures and functions for all supported terminals.
• Follow up with new merchants to ensure their setup is completed properly and they utilize the services.
• Identify trends and report them to promote continual process improvement.
• Perform any other related tasks that are deemed essential to the success of the company and the satisfaction of our merchants.

QUALIFICATIONS (SKILLS/EXPERIENCE)

• Demonstrates strong tact, discretion, and ethics, is a team player.
• Understanding of transnational services, merchant accounts and/or the credit card processing industry
• Able to ‘’think outside the box’’, and to be creative in introducing new ideas.
• Able to perform under pressure in a dynamic team environment.
• Takes initiative and responsibility for the quality of their work.
• Possesses outstanding customer service skills.
• Excellent communications skills (written and spoken) in English (and Spanish, is a plus).
• Advanced computer, typing, and MS Office suite skills.
• 1-2 year Prior experience of payment card industry

COMPENSATION

$16 to $19 Hourly / DOE

Company Description

Atrium Bancard Solutions is a Full-Service Credit Card Processing Provider. We supply merchants with wholesale pricing direct from Visa and MasterCard for their discount rate. We supply the merchant with a customized package consisting of terminals, POS, gateways, wholesale pricing, 24 hour merchant support, and a wide array of services, including gift cards and check guarantee services. Atrium is a growing company with upward mobility and we have earned multiple awards for excellent customer service.