Job Description

Overview Not everyone’s job is designed to make others happy. Let’s face it, even party clowns terrify a solid 50% of their young audiences. But when you’re a Client Services Representative, you’re in the business of bringing satisfaction to everyone — from Cox’s day-to-day customers to our VIP clients. Connections and smiles abound, and you don’t even need to know how to make balloon animals.

If you are jazzed by the notion of teaming up with like-minded folks to bring resolutions to concerns, and revolution to Client Services, then keep reading. We’re hiring a Client Services Representative II on our Dealertrack team, which is part of the Cox Automotive family of businesses, and you may have just struck gold. Read on!

Client Services Representatives will primarily research requirements with DMVs to record liens in all 50 states. Associates will prep sample packets for bulk DMV submissions which meet the aforementioned state requirements. This will involve filling out lien placement applications and compiling any other documentation required in the submission packets using documents provided by the client, and requesting any additional documents should existing documents not satisfy state requirements to record new liens on existing titles. Any prepped sample packets will be provided to fellow team members for a peer review. Associate will therefore be required to peer review in turn sample packets which were prepped by their colleagues. Associate will be required to monitor, log, research, and process any DMV rejections received. Associates will be handling highly sensitive information, and will be expected to respect that responsibility.

Responsibilities This is a fast-paced, high-volume environment with quick-turn times to keep the customer satisfied. Not NASCAR fast, but steadily riding the speed limit, for sure. If you like having your foot on the gas to get things done, while providing fantastic customer service along the way, take a look at some of the responsibilities you’ll tackle as a Client Services Rep II:

• Ensure contractual obligations are met for each client, and resolve any issues that arise.
• Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions. Documents lead to the origination of, but are not limited to, lien placement, duplicate title, registration, plates, and tags.
• Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders.
• Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions.
• Partner with other departments, as necessary, to resolve requests and issues in a timely, accurate manner.
• Handle confidential personal and business information with discretion.

Minimum Qualifications

• Strong reading comprehension and attention to detail will be very important.
• Basic familiarity with excel is necessary.
• Clerical experience

Preferred Qualifications

• Minimum 2+ years customer service experience.
• Minimum 2+ years of DMV, lender or dealership state title experience.

Requisition Disclaimer PLEASE NOTE CONTRACTORS ARE ENGAGED TO PROVIDE SERVICES ON A TEMPORARY BASIS IN CONNECTION WITH A SPECIFIC ASSIGNMENT. CONTRACTORS ARE HIRED AND EMPLOYED THROUGH ATRIUM. By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumstaff.com. Please include the job title in the subject of your email.