Job Description

Job Description

Overview

Cox Automotive Group is looking for a Content Services Analyst! The Content Services Analyst role implements Cox Automotive's content services strategy. This includes work enabling written and video content production and monitoring and moderating user-generated content to ensure the online community is maintained as a safe and fun environment. This role coordinates with the internal content leadership team to support its mission, ensuring a safe and legal community environment, promoting excellent user experience, and helping to cultivate a strong community around the brand. This is a temporary 6-month assignment.

Shift/Hours

• 8 hrs/day, 40 hrs/week
• This is a fully-remote position

Responsibilities

• Work with the content production disciplines (copy editing, video editing, content formatting) to ensure that all visual assets are inventoried, meet the required parameters, and are assigned to the correct articles and social media posts.
• Work with content creators to coordinate and track the press fleet.
• Work with stakeholders to enforce the online community moderation strategy, coordinating across the Company to ensure its effectiveness and providing superior quality of user experience and support to our community with the help of various communication tools. This includes:
  • Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Service user accounts, processing emails and complaints escalating when necessary.
  • Produce reports on relevant moderation statistics, issues, and outcomes.
  • Monitor effective benchmarks for measuring moderation and UGC volume, and analyze, review, and report on the effectiveness of moderation policy.
  • Regularly provide insights gained from community moderation to the Content and Product teams.
  • Monitor all industry and company information and news to anticipate potential issues.
• Manage special projects as assigned.

Minimum Qualifications

• Previous experience in a digital production environment supporting the work of other teams.
• Ability to effectively communicate information and report statistics.
• Team player, detail-focused, and reliable.
• Good technical understanding and can pick up new tools quickly.
• Have a good knowledge of the principles of customer service.
• Previous experience moderating user-generated content on a major website.
• Great knowledge of online legal issues and cool under pressure.
• Strong organizational and multitasking skills and a proactive approach.
• Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting, etc.)
• Knowledge of the Company’s industry, target demographic’s culture, and internet culture.

Pay Range

• $20.50-$22.50/hr

Requisition Disclaimer

This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posting

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