Job Description

Overview Client Services Representatives will primarily research requirements with DMVs to record liens in all 50 states. Associates will prep sample packets for bulk DMV submissions which meet the aforementioned state requirements. This will involve filling out lien placement applications and compiling any other documentation required in the submission packets using documents provided by the client, and requesting any additional documents should existing documents not satisfy state requirements to record new liens on existing titles. Any prepped sample packets will be provided to fellow team members for a peer review. Associate will therefore be required to peer review in turn sample packets which were prepped by their colleagues. Associate will be required to monitor, log, research, and process any DMV rejections received. Associates will be handling highly sensitive information, and will be expected to respect that responsibility.

*Note: Can train and work remotely but must be local to California.

Responsibilities

• Take incoming calls from a queue.
• Process orders and answer questions regarding existing orders in a friendly professional tone.
• Utilize a comprehensive knowledge base to assist with calls.  Document actions in the company's system of record when appropriate.

Minimum Qualifications

• Strong reading comprehension and attention to detail will be very important.
• Basic familiarity with excel is necessary.

Preferred Qualifications

• Clerical experience

• Knowledge of client requirements for DMV and related documents.

• Knowledge of various state DMV forms and their usage by the company.

• Knowledge of state abbreviations.

Requisition Disclaimer PLEASE NOTE CONTRACTORS ARE ENGAGED TO PROVIDE SERVICES ON A TEMPORARY BASIS IN CONNECTION WITH A SPECIFIC ASSIGNMENT. CONTRACTORS ARE HIRED AND EMPLOYED THROUGH ATRIUM. By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumstaff.com. Please include the job title in the subject of your email.