Job Description

• Consistently provide warm, professional, engaging, and personalized service to guests while upholding Fairmont New Orleans luxury hospitality standards.
• Welcome guests to the pool area and assist with seating, chairs, umbrellas, towels, and other pool amenities.
• Maintain thorough knowledge of pool facilities, operating hours, hotel amenities, pool policies, and available Food & Beverage services.
• Anticipate guest needs and proactively offer assistance throughout the guest's pool experience.
• Maintain cleanliness, organization, and presentation of the pool deck, lounge areas, furniture, cabanas, entrances, and surrounding recreational areas.
• Regularly inspect pool areas for cleanliness, spills, debris, damaged furniture, safety hazards, or maintenance concerns and promptly report issues to the appropriate department.
• Ensure pool towels, amenities, furniture, and guest service supplies are properly stocked, organized, and readily available.
• Assist with setting up and breaking down pool areas, including arranging chairs, umbrellas, tables, towels, and other guest amenities according to established standards.
• Monitor the condition and presentation of pool furniture, cabanas, umbrellas, and other guest-use equipment and communicate maintenance needs to Engineering or leadership.
• Maintain appropriate awareness of pool capacity, hotel policies, guest conduct, and safety procedures and communicate concerns to leadership as necessary.
• Follow all established pool safety procedures and immediately report unsafe conditions, accidents, injuries, or emergencies to the appropriate leadership.
• Assist with emergency response procedures as directed and follow hotel Health & Safety policies at all times.
• Coordinate with Food & Beverage teams regarding poolside dining and beverage service, guest requests, and special occasions as applicable.
• Assist guests with poolside amenities, including requests for towels, seating, cabanas, umbrellas, and other available services.
• Support personalized service for VIPs, repeat guests, special occasions, and hotel events taking place in or around the pool area.
• Protect guest privacy and maintain discretion when interacting with guests and handling personal belongings.
• Handle guest concerns and service requests promptly and professionally, escalating issues to leadership when appropriate.
• Support service recovery efforts and follow up to ensure guest concerns are resolved to the guest's satisfaction.
• Maintain awareness of weather conditions and communicate operational concerns to leadership as necessary, including conditions that may affect pool operations.
• Follow proper procedures for inclement weather, pool closures, evacuations, and other operational changes.
• Maintain accurate records, checklists, logs, and other pool-related documentation as required.
• Assist with inventory management of pool supplies, amenities, towels, and equipment and communicate replenishment needs to leadership.
• Collaborate effectively with Housekeeping, Engineering, Food & Beverage, Front Office, Guest Services, Security, and other hotel departments to ensure seamless pool operations.
• Maintain a clean, organized, and professional appearance consistent with Fairmont New Orleans grooming and uniform standards.
• Participate in daily briefings, departmental meetings, training sessions, pre-opening initiatives, and hotel-wide programs as required.
• Follow all Fairmont New Orleans policies, procedures, service standards, Health & Safety requirements, and applicable regulations.
• Maintain a professional, respectful, and collaborative environment consistent with Fairmont's values of Respect, Integrity, Teamwork, Accountability, and Excellence.
• Perform additional duties and responsibilities as assigned by management.

Qualifications

• Previous experience in a luxury hotel, resort, pool, recreation, hospitality, or guest service environment preferred.
• Strong guest service orientation with a genuine desire to create memorable experiences for guests.
• Excellent verbal and interpersonal communication skills.
• Ability to remain professional, calm, and solution-oriented when responding to guest requests or concerns.
• Strong attention to detail and ability to maintain high standards of cleanliness, organization, and presentation.
• Ability to work independently while remaining an engaged and collaborative member of the hotel team.
• Ability to recognize and promptly report safety hazards, maintenance concerns, accidents, or other operational issues.
• Ability to follow established safety procedures, hotel policies, and operational standards consistently.
• Professional appearance and demeanor consistent with Fairmont New Orleans luxury service standards.
• Ability to work outdoors for extended periods and in varying weather conditions, including heat, humidity, sun, rain, and other environmental conditions.
• Ability to remain attentive and active throughout the shift while performing guest service and pool area maintenance responsibilities.
• Ability to stand, walk, bend, reach, push, pull, lift, and carry supplies and equipment as required to perform essential job duties.
• Ability to lift and carry towels, supplies, pool equipment, and other items as required.
• CPR, AED, and First Aid certification preferred or willingness to obtain as required by the hotel.
• Lifeguard certification is an asset if required for or applicable to the hotel's pool operations.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.