SERVICE TECHNICIAN

FUNCTIONS AS A SKILLED-LEVEL TECHNICIAN WHO IS ABLE TO PERFORM DIAGNOSIS AND REPAIRS IN ALL AREAS, IN ADDITION TO BEING SPECIALIZED IN PARTICULAR AREAS OF REPAIR, AND WHO HAS PREVIOUSLY WORKED AS A B CLASS GENERAL SERVICE TECHNICIAN.

QUALIFICATIONS EDUCATION

Two to four years related experience and/or training; or equivalent combination of education and experience.

GENERAL EXPECTATIONS

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• All employees are required to demonstrate positive professional and social behaviors. We are expected to use appropriate language, dress to meet expectations and be respectful to all. Each staff member is expected to be punctual, be prepared and display courtesy, tact and self-control.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

JOB-SPECIFIC EXPECTATIONS

• Make 100 % productivity the goal and keep as close to that as possible.
• Use factory and dealership specifications as the standard in all repair, service, and customization work as outlined on repair order with efficiency and accuracy.
• Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
• Receive service assignments from the service writer or service manager.
• Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
• Submit your request for parts as soon as it is determined what is required for a particular job.
• Examine assigned vehicle to determine if further safety or service work is required or recommended. Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
• Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Make sure the proper paperwork is completed and filed after every job completion.
• Keep your technical qualifications current by finishing any required training programs.
• Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work, complete it quickly, correctly, and cheerfully.
• Diagnose cause of any malfunction and perform the repair.
• Save and tag parts of the job if under warranty or if requested by the customer.
• Communicate with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Road test vehicles when required or refers to the test technician.
• Participate in manufacturer-sponsored training programs, schools, and events.
• Keep abreast of manufacturer technical bulletins.
• Supervise work of any apprentice technicians as assigned.
• Report machinery defects or malfunctions to supervisor.
• Ensure that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Ensures that the vehicle is cleaner when the job is completed than when the customer dropped it off.
• Maintain and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understand, keep abreast of, and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operate all tools and equipment in a safe manner.
• Report any safety issues immediately to management.

LICENSES

Driver's License

OTHER

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS SURROUNDINGS

Spend time indoors in air-conditioned areas.

SITTING

Infrequently

STANDING

On a regular basis

For prolonged periods

WALKING

On a regular basis

BENDING, TWISTING AND/OR STOOPING

On a regular basis

KNEELING AND/OR SQUATTING

On a regular basis

LIFTING

Over 50 lbs

On a regular basis

REACHING AND/OR LIFTING OVERHEAD

On a regular basis

CLIMBING

Stairs

REPETITIVE HAND/FINGER MOVEMENT

On a regular basis

GRASPING/GRABBING WITH HANDS

On a regular basis

PUSHING AND PULLING

On a regular basis