Benefits:

401(k) matching

Health insurance

Vision insurance

Please do not contact the Hotel about application status. Hiring Managers will electronically contact those candidates meeting the job requirements.

JOB DESCRIPTION

Position Title: Reservations Agent Department: Reservations Reports to: Front Office Manager Status: Hourly Non-Exempt

Compensation

$15.00 hourly

Summary of Position

The reservation agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to company standards.

Duties & Responsibilities

Answer all phone calls promptly, in an attentive, courteous manner

Handle all incoming e-mails and/ or faxes in a timely manner

Update reservations ensuring a flawless check-in and check-out process

Book reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up-sell whenever possible.

Answer guest inquiries about hotel services, facilities and hours of operation. Be knowledgeable on property information as well as local area information to communicate to callers

Effectively listening to, understanding, and clarifying concerns raised by guests

Responsibility of handling package reservations and notifying all necessary departments of amenities

Processing newspaper orders

Process Advanced Deposits

Process commissions.

Understand the hotel’s cancellation policy

Understand the hotel’s no show policy

Understand the hotel’s credit policy

Check all necessary reports on a daily basis

Be aware at all times of the selling status, rates, packages and groups coming into the hotel

Be willing to be trained to be competent in all MARSHA and PMS functions used by Reservations

Understand the contents of the Marriott Rewards program

Understand how the Sales Department, Group Housing and the Front Desk relate to the Reservations Department

Understand the ARSO Center’s function in relation to the hotel

Liaise with your colleagues in a helpful, friendly and courteous manner is required

Effective communication with all departments required

Follow department policies, procedures and service standards

Demonstrate initiative, including anticipating guest or operational needs

Maintain a neat and clean appearance in your dress code as well as in your work area

Perform all reasonable requests of management, and any other duties needed to help drive our vision, fulfill our mission, and abide by our Organization's values.

Education and Experience

High School diploma or equivalent required

Excellent phone skills

Clear verbal and written communication skills

Strong computer skills

Must be flexible and able to work in a fast paced environment

Candidate must have attention to detail, be able to multi-task and be a team player