Job description

Aussie Pet Mobile Greater Memphis is a mobile pet grooming service and we are looking to add an energetic, results-oriented individual to our scheduler/customer service team! Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The scheduler must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills. The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday. We urge you to check out what our customers are saying about us! https://petgroomingmemphis.com/reviews

Benefits/Perks

Health Insurance

Dental Insurance

Vision insurance

401(k)

401(k) Matching

Paid Time Off (PTO)

Paid Training

The scheduler would work from our office, weekend days and weekday availability required. We provide extensive training of our business processes and technology.

Responsibilities include:

Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.

Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.

Capturing accurately the appropriate information to set up an appointment for the customer.

Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.

Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.

Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.

Review of the schedule at the end of the day for completed appointments, verifying charges and payments.

Take credit card payments over the phone, especially when groomers are outside of cell service.

Keep owners and other dispatchers informed of any issues, actions, or problems.

We are a super fun team that loves pets and takes great care of our clients!

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

<p><strong>The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.</strong></p> <p> </p> <p><strong><em>If you do not see a position available at your local Aussie Pet Mobile, you can contact our local business owners directly. See our list of locations here: <a href="https://aussiepetmobile.com/aussie-pet-mobile-locations/" rel="noreferrer">https://aussiepetmobile.com/aussie-pet-mobile-locations/</a></em></strong></p>