Job Description

Austin Staffing Inc. is now hiring multiple customer service agents for a Texas-based banking establishment. This company focuses on customer-first service and places importance on employee happiness. In this role, you would be tasked with providing a high level of customer service to account holders through inbound phone calls. In return for your hard work and dedication after the contract period, this client offers full insurance benefits, 401K matching, and fun company lunches!

Additional Job Details:

• Educate members on the bank's products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Provide a high level of customer service with the goal of one-call resolution.
• Stay up-to-date on all bank products and processes.
• Relay accurate information in a timely and professional manner.

Perks of the Job:

• Hourly compensation ranging from $14-$16.70 an hour based on experience.
• Detailed training and continual coaching for professional development.
• A meaningful and supportive team.
• Full insurance benefits, Sundays off, and ten paid holidays a year.
• A fun work environment, occasional potlucks, and team themes/challenges.
• Business casual work environment focused on employee retention.

Skills and Experience you Need:

• Six months to a year of call center/contact center experience.
• Professional phone etiquette.
• A willingness to learn and a strong work ethic.

Skills that would be Nice:

• Previous finance/banking experience.
• Bilingual in Spanish (verbal and written)