Job Description

Austin Staffing Inc. is currently looking to hire multiple customer service agents for a Texas-based banking establishment. This company focuses on customer-first service and places importance on employee happiness. In this role, you would be tasked with providing a high level of customer service to account holders through inbound phone calls. In return for your hard work and dedication after the contract period, this client offers full insurance benefits, 401K matching, and fun company lunches!

Additional Job Details:

• Educate members on the bank's products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Provide a high level of customer service with the goal of first-call resolution.
• Stay up-to-date on all bank products and processes.
• Relay accurate information in a timely and professional manner.

Perks of the Job:

• Hourly compensation ranging from $14-$16.70 an hour based on experience.
• Detailed training and continual coaching for professional development.
• A meaningful and supportive team.
• Full insurance benefits, Sundays off, and ten paid holidays a year.
• A fun work environment, occasional potlucks, and team themes/challenges.
• Business casual work environment focused on employee retention.

Skills and Experience you Need:

• Six months to a year of call center/contact center experience.
• Professional phone etiquette.
• A willingness to learn and a strong work ethic.

Skills that would be Nice:

• Previous finance/banking experience.
• Bilingual in Spanish (verbal and written)

Company Description

Austin Staffing, Inc. is a Certified Woman Owned / Minority Owned company with staffing industry experience dating back to the early 1980’s. Our company has worked on staffing projects as large as 500 people a day, operated multi-state projects, and has a track record of placing excellent talent across multiple industries, both for on-site and remote employees. Our goal is to provide a level of service that exceeds rival firms (and your) expectations by hand-selecting talent that match the skill requirements of the positions, as well as our clients’ culture. ASI extends a personal relationship, and an open channel of communication, between our office, our clients, and our employees. We value each and every one of our clients, and want every party to receive sufficient attention from our office, as well as clear, concise answers to any questions or concerns that may arise during or after the placement process. We extend the same dedication to every client, no matter how large or small their staffing needs may be. We are extremely dedicated to our offering of exceptional pricing and services, truly understanding the meaning of customer service, hiring experienced staffing industry personnel, and having the latest technology to complete our mission: helping you.