Bilingual (Spanish / English) Call Center Service Analysts
Job Description
Call Center Service Analyst
Austin Staffing Inc. is seeking multiple Call Center Service Agents to support our Banking Clients in North Central Austin.
The Service Analyst is responsible for providing a superior banking experience for members of the Bank through remote channel interactions that personify the Banks brand and create memorable, long lasting relationships. Under direct supervision, provides assistance to internal and external members by handling a high volume of calls covering the full range of members services in a prompt and professional manner. This position is a combination of needs fulfillment, problem resolution and member education.
Responsibilities
Education and/or Experience
Company Description
About Austin Staffing: Austin Staffing Inc. has been in business in Austin since 1994, and previously under a different name in California during the 80’s and early 90’s. We have 100+ years of combined staffing experience, covering numerous verticals, a wide variety of positions and competences. Our services include Contract (Temp), Contract to hire, Permanent Direct hire placements, pay rolling services, and project based services. We Specialize in: • Call Center Customer Service • Video Gaming Customer Service • Administration / Clerical • Accounting / Finance • Healthcare Administration • Medical Lab Technicians and Scientists • Inside and Outside Sales • Marketing • Human Resources / Recruiting • Manufacturing: o Quality Assurance o Process engineering o Assembler o Machine Operator o Clean Room o Electro Mechanical o Material Planning and Logistics • Engineering: o Electrical Engineer o Mechanical Engineer o CAD Analyst o Structural Engineers o Avionics Engineering • Information Technology: o IT Technicians o IT Help Desk o Software Development o Infrastructure Support o Project Management o Scrum Master o Business Intelligence o Function CRM and ERP consultants o Business Analyst o Systems Administrators o Network Administrators o Cloud Engineers o Dev-Ops Engineers / Developers o UX/UI Designers o Graphic Designers Our team has experience with working with City, State, Small and Medium business and large Enterprise Businesses in the Austin area, and throughout Texas. Here at Austin Staffing we take pride in offering quality jobs, from quality companies, to quality candidates. Without exception, we meet with every candidate in person, or over webcam before we submit resumes to our clients. This ensures that both the candidate, and the customer have a strong mutual fit. In addition, we are a high touch firm, who frequently contacts our current contract employee’s to ensure things are going well with their assignment. What we offer: • A quick and easy onboarding process that is 100% electronic. • Group Benefits such as Medical, Dental, and Vision. • Competitive pay rates Contact information: 4205 N. Mopac Expressway #330, Austin, TX 78728 Main: 512-647-8233