The Company

Made to Soar. We, the human race, have dreamt of flying for our entire existence. We, Autel Robotics, make this dream come true every day through our magical orange drones, the X-Star series. The joy on the face of a new pilot as their X-Star takes off never gets old!

Born to Explore. If you want to invent the future with us, you’ll need a passion for technology and customers coupled with the spirit of an explorer. In short: you love drones, love to teach people how to use them, and are can share your vision of why robots will make our future fantastic.

Near and Far. Our team at Autel Robotics is a compelling blend of cultures, languages, and talents as we seek to combine the best parts of our shared American and Asian heritage. With headquarters in both Shenzhen and Seattle, we’ve created a beautiful balance between English and Mandarin, Engineering and Marketing, East and West. We value a diversity of language, skills, talents, genders and perspectives, so we welcome the unique contribution you'll be able to make!

Ready for You. If you’re a super-star in your area and love to work with other smart, driven, friendly people, you should apply to one of our open roles. We’re a start-up funded by a large established parent, so you get the best parts of being an agile newcomer and an experienced corporation. We are fortunate to get many resumes for each open role, so please include a cover letter, web profile, samples of your work or anything else that will make your application stand out from the crowd.

Responsibilities:

• Become a friendly, trusted technical expert. This includes a detailed understanding of our products’ features and functionality, general photography and video knowledge, and a basic understanding of the drone industry
• Use your knowledge of drones, photography, and videography to help customers choose the right product for their needs via phone and email
• Respond to customer service requests in a prompt and precise manner
• Offer pre- and post-sale technical support via phone, live chat and/or email
• Take ownership of helping the customer from start to finish
• Notify customers of any change in order status or issues related to their order
• Gather, analyze and present customer feedback to various stakeholders
• Other related duties as assigned

Qualifications:

• Excellent verbal and written communication skills
• Highly organized, detail oriented, and a motivated problem solver
• Basic knowledge of Microsoft office tools and phone support systems.
• Adept at juggling multiple tasks.
• Able to work both independently and as a member of the team
• Basic knowledge of or interest in drones, aerial devices, photography, and videography
• Spanish Speaking a plus

Compensation:

• Competitive salary
• Health insurance benefits
• 401(k) retirement plan
• Paid time off and corporate holidays