Qualifications
You are internally motivated and want to be part of something that is bigger than yourself. You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully demonstrating your attention to detail, you are known for being organized, and you have a passion to assist people.
Past clients and colleagues might describe you as:
- Detail-Oriented —you are curious and passionate to understand root causes that lie within data and systems
- Friendly and personable —you have good written and verbal communication skills
- Precise —you are extremely meticulous and strive to know the reasons that we do things the way we do
- Responsive —you respond to internal and external needs with a sense of urgency and demonstrate excellent judgment with prioritizing tasks
- A Critical Thinker —Develop a healthy skepticism toward any information presented as fact
As our ideal Support Analyst, you will also possess the following qualifications:
- College degree in Computer Science or related field preferred
- 2+ years of full-time professional experience providing technical support for software applications
- Knowledgeable of software QA best practices, identifying/documenting bugs and fixes, regression testing, etc.
- Experience supporting internal and external customers in a B2B environment preferred
- Strong written and verbal communication skills
- Familiarity with the basics of MS Excel
- Comfortable working in a virtual environment and over web-based teleconferencing
Additional Information
- This is a hybrid or virtual position.
- Local team members come into the office approximately 1-2x per week. This is flexible.
- Remote team members come to the office approximately 2-4x per year, based on training, corporate events, or other business needs.
- We prefer candidates who live in Indiana or surrounding states but welcome candidates from other regions.
- Candidates must reside in the USA.
- Employment visa sponsorship is not being provided.