Job Description

As the Practice Manager, you will serve on our Client Strategy team and be responsible for the following:

• Serving as a strategic account manager for healthcare clients - especially pharmaceutical and payer companies.
• Evaluating qualitative and quantitative data (the interactions between our clients and their customers/patients) to help our clients make more informed business decisions. 
• Having a continuous finger-on-the-pulse of program production, trends, budget and goals to help drive client outcomes.
• Understanding and utilizing the Authenticx software platform and staying current on new features, best practices, etc.
• Collaborating with other Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
• Serving as an internal and external communicator - facilitating meetings, setting agendas, maintaining project timelines and ensuring all stakeholders are aligned.
• Continually honing a positive relationship with healthcare clients and always keeping client needs and desired outcomes at the forefront of everything we do.

Qualifications

Our ideal Practice Manager will possess the following qualifications:

• High internal motivation.
• Desire to be part of something that is bigger than yourself.  
• Thrive on working with people and know that trust is at the heart of building positive and productive relationships.

Past clients and colleagues might describe you as:

• Objective—you see things as they actually are.
• Calm under pressure—you understand what needs to be done and are confident in your ability to manage successfully.
• Juggler—you can manage a lot of responsibilities without missing a beat.
• Engaging—you have a positive and can-do disposition that inspires confidence.
• Clear communicator—you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive—you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.
• Leader—formally or informally, you know how to leverage the talent around you to deliver the best outcomes for clients.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Business, Healthcare, Informatics, or other relevant fields - equivalent combination of education and experience accepted in lieu of a bachelor's degree.
• 5+ YEARS of healthcare experience - ideally working for/with PHARMACEUTICAL OR HEALTH INSURANCE/PAYER companies.
• Experience in a business-to-business (B2B) client-facing role supporting healthcare companies is preferred.
• Strong DATA SYNTHESIS experience involving the interpretation and analysis of qualitative and quantitative data.
• Extensive experience preparing and delivering complex PRESENTATIONS to internal and/or external stakeholders.
• Strong interpersonal skills and experience serving as a liaison and leading CROSS-FUNCTIONAL PROJECTS.
• Software-as-a-Service (SaaS) experience preferred.
• Project management experience - project management certification is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office.
• Understanding of web applications with a desire to learn new technologies.

Additional Information

• This is a remote/virtual position. Occasional on-site working may be expected, based on location.
• You must reside in the USA.
• You must be authorized to legally work in the USA WITHOUT requiring employment visa sponsorship, now or in the future. 
• Minimal travel is expected.