Job Description

As a Storyteller with Authenticx, you will serve on our Customer Strategy team within our Professional Services division, and you will be responsible for:

• Driving client success by evaluating interactions between our clients and their customers and presenting meaningful findings to our clients so they can make effective business decisions.
• Analyzing qualitative and quantitative client data to discover actionable, relevant insights.
• Developing story lines to convey the data in a way that captures the attention of the client.
• Creating PowerPoint decks to support the telling of data-backed stories.
• Presenting insight-rich, data-backed stories to clients.
• Collaborating across Authenticx teams to ensure our work is completed with the highest standards while achieving client objectives.
• Continually honing the Authenticx approach to data-backed storytelling.
• Maintaining an in-depth understanding of the Authenticx software platform, new features and use cases.
• Continually building a positive relationship with clients - always keeping client needs and desired outcomes at the forefront of everything we do.

Qualifications

Our ideal Storyteller will have the following qualifications:

• Bachelor’s degree in Business, Marketing, Writing or other relevant fields preferred.
• 3-5 years of experience in a B2B customer service role, especially in giving presentations.
• Experience analyzing qualitative and quantitative data and extracting meaningful, action-oriented insight.
• Software-as-a-Service (SaaS), Healthcare, or business-to-business (B2B) professional services experience preferred.
• Skilled in account management, project management, researching, and data analysis.
• Superior communication and presentation skills.
• Proven understanding of the Healthcare industry is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Strong project management and cross-functional leadership skills.
• Proficiency with MS Office (especially Excel and PowerPoint).
• Understanding of web applications with a desire to learn new technologies.
• Must work well within a highly-collaborative, virtual team environment.

Past clients and colleagues might describe you as:

• Studious – you’re willing to spend time in the weeds of qualitative and quantitative data to discover patterns worthy of the client’s attention.
• Engaging —you have a positive and can-do disposition that inspires confidence.
• Disciplined – you can work independently and manage autonomy in your data analysis.
• Clear communicator —you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
• Responsive —you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.

Additional Information

• This is a remote/virtual position.
• Local team members may work in a hybrid environment (Indianapolis north side).
• Non-local team members may be expected to travel to Indiana on rare occasions (approximately 1-2x per year) based on business needs.
• You must reside in the USA.
• Employment visa sponsorship is NOT provided.