Job Description

As a Product Business Analyst at Authenticx, you will be a member of our high-performing Product Innovation team, and you will:

• Discover, gather, document, and vet business and functional requirements for new software-related projects
• Collaborate with prospective software users and clients to understand and anticipate their needs and translate them into product requirements
• Define the business requirements in a clear and concise fashion and advocate for feature priority with the product development team
• Work closely with client implementation project management teams to successfully monitor progress of initiatives
• Develop and maintain strong partnerships with key business stakeholders and team members
• Ensure that clients and client success teams have resources available to them to ensure optimal use of the Acx software solution
• Maintain expert-level knowledge of the Authenticx software platform

Qualifications

As our ideal Product Business Analyst, you will possess the following qualifications:

• Bachelor’s degree in business, science, or engineering discipline
• 2+ years of experience as a business analyst or similar role in a software-as-a-service (SaaS) environment
• 2+ years of experience capturing complex user stories and use cases and translating them into user stories
• Experience working with call center software preferred
• Excellent written and verbal communications and the ability to effectively correspond with both technical and non-technical audiences
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Able to effectively work in a virtual environment and over web-based teleconferencing

You are internally motivated and want to be part of something that is bigger than yourself. You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully demonstrating your attention to detail, and you are known for being organized. Simply put, you love to rally teams towards a common goal.

Past clients and colleagues might describe you as:

• Detail-Oriented: You are curious and passionate to understand root causes that lie within data and systems.
• Friendly and personable: You build effective relationships and have good written and verbal communication skills.
• Precise: You are extremely meticulous and strive to know the reasons that we do things the way we do.
• Responsive: You respond to internal and external needs with a sense of urgency and demonstrate excellent judgment with prioritizing tasks.
• A Critical Thinker: You have a healthy skepticism toward any information presented as fact.
• Curious: You want to know why things work the way they do.

Additional Information

• For local candidates, this is a hybrid position consisting of mostly remote/virtual working with on-site (Indianapolis northside) activities approximately 1-2x per week.
• For non-local candidates, this will primarily be a virtual/remote position with occasional on-site travel (2-4x per year), depending on location.
• Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future.