Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Profit sharing

About the Role:

Join Hillman Family Automotive as an Auto Repair Service Advisor, where you'll be the vital link between our valued customers and our expert technicians. This exciting role offers the opportunity to provide exceptional customer service while ensuring a seamless repair experience.

Responsibilities:

Greet customers and assess their automotive repair needs with professionalism and empathy.

Provide accurate estimates for repair services and communicate options clearly.

Coordinate with technicians to ensure timely and efficient service delivery.

Manage customer follow-ups and ensure satisfaction post-service.

Maintain detailed records of customer interactions and service history.

Upsell maintenance services and repair options based on customer needs.

Handle customer complaints and resolve issues effectively.

Stay updated on industry trends and best practices in automotive service.

Requirements:

High school diploma or equivalent; automotive experience preferred.

Strong communication and interpersonal skills to engage with customers.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficient in using automotive service software and point-of-sale systems.

Previous experience in a customer service or automotive role is a plus.

Detail-oriented with excellent problem-solving abilities.

Valid driver's license with a clean driving record.

Positive attitude and a passion for the automotive industry.

About Us:

Hillman Family Automotive has been a trusted name in Sylva, NC, for 10 years, providing top-notch automotive repair services to our loyal customers. We pride ourselves on our commitment to quality, integrity, and a family-oriented work environment where employees thrive and grow.