Job Description

Reporting to the Chief Delivery Officer, the VICE PRESIDENT, PROFESSIONAL SERVICES, will establish and grow a global service delivery organization, and provide senior leadership, strategy, and responsibility over this key function of the Client Delivery Organization.

The Vice President, Professional Services will be responsible for delivering financial targets by assessing the current situation, and then provide recommendations and solutions to further improve internal efficiency, profitability, delivery time, collaboration between departments and partners, and customer satisfaction. Additionally, he or she will be accountable to motivate, inspire, and coach a high-performance global team of full-time team members and On-Demand talent, ensuring a good balance between continuous improvement, collaboration, and goal achievement.

The ideal candidate will have a background in agile project management, complex software implementation, customer training and professional services, a strong personal accountability for customer experience, commitment to teamwork in support of the company’s success, adherence to ethical business practices, and will be comfortable operating in a fast-paced, result-oriented growth environment.

The Vice President, Professional Services is a result-driven leader with a hands-on approach. He or she demonstrates solid experience in the implementation of complex software projects. More specifically, the Vice President, Professional Services will demonstrate a strong track record in the field of professional services and enterprise software.

The Vice President, Professional Services thrives in being part of a collaborative team that values open, honest, and direct communication. A champion of predictability and assurance, this individual can also bring the vision and entrepreneurialism needed to enable the company’s continued accelerated growth.

RESPONSIBILITIES:

• Lead, organize, direct, and manage the Professional Services organization with responsibility for revenue targets, customer satisfaction, delivery quality, profitability, and time-to-value

• Implement an appropriate system of metrics, tools, and processes to drive productivity and accountability across the organization

• Accelerate ARR activation

• Advance the business effectiveness of Professional Services through leadership and solution delivery expertise, in partnership with relevant business leaders

• Provide project portfolio oversight to ensure on-time, on-budget, and quality project delivery

• Create and market professional services packages and solution offerings

• Facilitate executive discussions regarding budgets, resources, schedules, and risks

• Mentor and develop management and team focusing on driving team to achieve their potential

• Coach and lead managers to find and develop great talent while actively holding a high bar on performance and accountability

• Oversee all aspects of resource planning and delivery management including staffing, training, sales interface, and funnel/capacity planning, effective backlog management, risk management, change management, revenue and profitability forecasting with the finance department

• Create and drive a results-focused, customer-centric team culture

• Actively drive and/or partner with other leaders to solve priority customer challenges

• Manage geographically dispersed teams of FTEs and On-Demand talent

Qualifications

EMPLOYMENT PREREQUISITES:

• 10+ years professional services software experience

• Track record in growing service revenues with complex projects, while continuing to improve operational excellence and managing a full P&L

• Excellent strategy development and problem-solving skills as well as business development focus and experience, while possessing a broad level of technology understanding and substantial operational and financial acumen

• Experience driving strong services revenue growth and profitability at scale

• Successful track record of building and managing a high-performance team and structure to enable a fast-growing Professional Services organization

• Proven track record of close collaboration selling and managing large scale, services / projects

• Experience in implementing large complex enterprise-wide (multi-department) software and/or technology solutions (i.e., ERP, HCM, CRM, etc.) for clients; Experience in implementing software in the CPQ space is a plus

• Experience working in matrixed and complex organizations and an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems

• Knowledge in: Agile Project Management, Data Migration, Integration, Configuration, Software Deployment and/or Software Installation

• A motivational leader with people management skills including proven hiring, mentoring, change management, engagement, and team development

DESIRED COMPETENCIES:

• Strong leadership and influencing skills

• Strong business acumen and financial background

• Excellent oral (presentation skills) and written communication skills

• Strong interpersonal skills a must

• Strong initiative is a key success factor for this role

• Process oriented

• Result driven DNA

• Sense of urgency, and ability to anticipate challenges before they arise

• Pragmatic approach to problem solving

• Entrepreneurial Spirit

• Collaborative at all levels of the organization

• Able to work within an ambiguous, fast-moving environment, while also driving clarity and comprehensive solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.