Job Description

AUTORETURN IS A TECHNOLOGY-ENABLED SERVICES COMPANY RELIEVING CITIES AND POLICE OF THE DAY-TO-DAY ADMINISTRATION OF MANAGING TOWING OPERATORS. WE AUTOMATE WHAT WAS A MANUAL PROCESS FOR POLICE COMMUNICATION AND 911 CENTERS ALLOWING THEM TO FOCUS ON OTHER LAW ENFORCEMENT ACTIVITY. THE COMPANY WAS FOUNDED IN 2002 BY A TEAM OF TECHNOLOGY ENTREPRENEURS WITH DEEP OPERATIONAL EXPERIENCE. AUTORETURN HAS EXPANDED AND HAS LONG-STANDING GOVERNMENT CONTRACTS ACROSS THE COUNTRY AND RECENTLY EUROPE.

THE "SMART CITY" MOVEMENT IS AIMED AT IMPROVING HOW GOVERNMENTS INCREASE EFFICIENCY BY USING TECHNOLOGY TO IMPROVE CITY SERVICES AND MEET RESIDENTS' NEEDS. ONE OF THE MOST RECENT SMART CITY EXAMPLES IS HOW MUNICIPALITIES ARE TURNING TO AUTORETURN. WE ARE THRILLED TO BE A PART OF THIS MOVEMENT AND ARE EXCITED ABOUT THE OPPORTUNITY TO MAKE A DIFFERENCE IN MANY MORE CITIES ACROSS THE COUNTRY. WE ARE LOOKING FOR TALENTED AND DEDICATED TEAM MEMBERS TO JOIN US ON OUR MISSION. WE OFFER COMPETITIVE PACKAGES, TOP-TIER BENEFITS, AND A POSITIVE WORK PLACE ENVIRONMENT AND CULTURE.

The Client Services Deployment Specialist can expect to use their analytical, technical, and business abilities while working as part of a small team committed to delivering exceptional technology to our clients in public safety. Deployments Specialists will be in a multi-disciplinary client-facing role working on projects that touch implementation, technical support, and customer success. This role requires sharp attention to detail, strong organizational skills, an interest in working directly with customers, and supporting law enforcement users and towing partners with AutoReturn’s software.

RESPONSIBILITIES:

You will be involved in post-sale implementation of the AutoReturn’s solution, as well as supporting customers through technical troubleshooting and ongoing product training.

-Providing technical support directly to customers via email and phone

Initial support triage includes initial testing, QA, and following established support processes

Setup, configuration, and systems maintenance as needed for clients

-Training assistance for customers and partners on-site or remotely on how to use the AutoReturn platform

-Document “as-is” and “to-be” process definition

-Configure system based on customer requirements

-Guide support teams in post-launch specialty support

QUALIFICATIONS:

-BA/BS from an accredited college or university

-Strong SQL proficiency

-3-5 years of customer success, consulting and/or experience implementing software solutions.

-Ability to travel as needed up to 50%

-Experience/Interest in GovTech and the public safety space

-Experience in a customer-facing role, preferably in project management, training, client support, and/or feedback collection role

-A strong approach to technology and demonstrated software troubleshooting skills

-Willingness to empathize with users who may be unlike yourself

-Enthusiasm for supporting law enforcement and towing partners

-Strong organizational skills and ability to multitask

-Proficiency in Microsoft Office

-Excellent written and oral communication skills

-Ability to work independently and towards a deadline with minimal oversight

Company Description

When we founded AutoReturn in 2002, the municipal towing industry was plagued with problems -- long tow wait times, vehicle damage, property loss, low levels of reporting and accountability, conflicts of interest, and plenty of unhappy customers. We saw a better way. -We built a new type of organization -- a municipal towing management company for the 21st century which: -Is run by a top-notch management team with deep operational experience and the best staff available -Insists on superior service to customers and municipalities -Rigorously evaluates and implements world-class technology and management practices -Enables networked communication at every step of the process -- from tow requests through vehicle return -Gives cities a transparent view into our operations with on-demand reporting -Sets and exceeds high performance benchmarks The results have been extraordinary: -Tow response times are shortened -Vehicles are returned faster -Customer service is greatly improved -Cities realize cost recoveries -Fewer vehicles are damaged -Cities and citizens alike report far greater satisfaction