Job Description

If you are talented, detail-oriented, passionate about problem-solving, and driven to help customers and your team succeed then we want you to join the AutoVitals Support organization.. As a Customer Support Specialist, you will become an expert in responding to inquiries related to all of customers. The most successful candidates are those who thrive in an environment of constant change, love learning new things and are able to work independently to solve problems. A background and passion in the automotive industry is a huge plus!

Responsibilities

• Acquire a thorough understanding of the AutoVitals product suite including Best Practices for success.
• Accurately and efficiently respond to Customer Support questions and inquiries from users
• Troubleshoot customer issues and escalate bugs to appropriate teams and stakeholders
• Own escalated cases, bugs, and training around bug processes for Customer Support
• Develop tutorials and document processes based on team and customer training needs
• Spearhead creation of knowledge base content based on customer data and trends
• Possess a sense of urgency and take ownership of resolving a user’s issue from start to finish
• Draft clear and concise answers that address the user’s problem or question
• Think creatively to use the resources available to you to troubleshoot difficult issues and find the best solution for the customer

REQUIREMENTS

• Passionate about being a voice for the user and naturally curious
• Must be able to work with some ambiguity and motivated to find solutions
• Basic knowledge of customer support principles and practices
• Excellent written and oral communication skills
• Exceptional problem solving and follow-up skills
• Self-starter who can prioritize workload
• Must be eligible to work within the United States

BENEFITS

• Medical/Dental/Vision
• Flexible Spending Account
• 401K Match
• Unlimited PTO
• Stocked fridge, snack bar and espresso machines