Job Description

AutoVitals is looking for a Customer Success Advisor who will be responsible for client revenue retention, expansion, overall engagement, and satisfaction with our products and services. You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company moving at equal speed.

An AutoVitals’ Customer Success Advisor is a passionate client advocate who listens actively, responds quickly, solves problems creatively, embraces challenges, and delights in their clients’ growth and results.

KEY RESPONSIBILITIES

• Motivate and coach customers on AutoVitals’ best practices so they become increasingly self-sufficient with our product, while improving their shop’s profitability.
• Monitor engagement and satisfaction levels for assigned clients, developing corrective action plans where churn risk is identified.
• Facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams.
• Identify common customer challenges to suggest better solutions.
• Partner with AutoVitals’ Account Executives to drive growth.
• Collaborate with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Drive customer references, reviews and case studies.

REQUIREMENTS

• 2 to 4 years relevant experience in customer success, consulting or account management; SaaS experience a benefit.
• Resourceful, self-motivated, proactive team player, adept at time management and prioritization of responsibilities.
• Demonstrated ability to build trust and develop customer relationships, particularly in a distanced work environment.
• Ability to grasp complex technical processes, analyze data sets, and spontaneously discuss benefits with customers.
• Communicates with diplomacy, courtesy and efficacy at all times.
• Thrives in a dynamic and fast-paced environment; acts as a change agent, not a change opponent
• Bachelor’s Degree preferred, High School Diploma required.
• Proficiency in the basics of SalesForce a plus.
• Experience working in the Automotive industry a plus.
• Embodies AutoVitals’ core values: Customer-Focused, Innovative, Impactful, Accountable and Real
• Must be eligible to work in the United States

BENEFITS

• Medical/Dental/Vision
• Flexible Spending Account
• 401K Match
• Unlimited PTO
• Stocked fridge, snack bar and espresso machines