Benefits:

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

About the Role

We are seeking a highly experienced and skilled Autobody Department Head to lead our collision repair operations. This individual must bring extensive hands-on autobody repair knowledge, strong leadership capability, and a deep understanding of insurance claims and estimating. The ideal candidate has a proven track record of managing a high-performing collision repair shop or department.

Key Responsibilities

Department Leadership

Oversee all daily operations of the collision repair department

Lead, train, and mentor technicians and support staff

Maintain efficient workflow, repair quality, and production timelines

Enforce safety protocols and industry best practices

Collision Repair & Technical Expertise

Provide expert guidance on structural repairs, panel replacement, refinishing, and diagnostic procedures

Ensure all repairs meet OEM standards and customer expectations

Review repair plans, supplement needs, and repair quality before delivery

Insurance Claims & Estimating

Work directly with insurance adjusters to review estimates and negotiate supplements

Prepare accurate, detailed estimates and repair order documentation

Manage all claim-related communication with insurers and customers

Ensure compliance with DRP (Direct Repair Program) requirements, if applicable

Customer Service & Communication

Provide exceptional customer experience through clear, professional communication

Explain repair processes, timelines, and claim details to customers

Resolve any concerns or issues promptly and effectively

Administrative & Operational Management

Monitor department expenses, productivity, and profitability

Order supplies, materials, and equipment as needed

Maintain accurate records and ensure regulatory compliance

Collaborate with other departments (parts, service, office) for smooth operations

Qualifications

5–10+ years of experience in autobody / collision repair

3+ years in a leadership, foreman, or department head role

Strong knowledge of structural repair, frame equipment, refinishing, and OEM procedures

Experience working directly with insurance companies and handling claims/supplements

Excellent communication and organizational skills

Strong problem-solving ability and attention to detail

Valid driver’s license; I-CAR or ASE certifications a plus

What We Offer

Competitive salary

Performance-based incentives

Health benefits and PTO

Stable, long-term career opportunity with growth

A professional and supportive work environment