We are AUTOKINITON

AUTOKINITON is a Michigan-based family of automotive companies delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics.

We’re proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.

To help us drive excellence, you’ll get to:

● Performs analysis, diagnosis, and resolution of complex technology issues, and recommends and implements corrective solutions and identifies continuous improvement opportunities.

● Responsible for research, evaluation and recommendations of new products in support of procurement and development efforts.

● Mentor and train IT support team.

● May provide technical leadership for a major sub-function, process, project, or program that spans across multiple locations, regions, or the entire enterprise.

● Fields incoming support requests from end-users via telephone, email, and walk-ups in a courteous manner; provides on-call support during weekends and off-shift hours.

● Identifies and defines scope of technology-related issues and ensures all issues are logged, tracked, managed, and resolved in accordance with company policies and procedures.

● Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

● Provides accurate, timely, and creative solutions to moderate end-user computer and networking issues, ensuring end-user productivity.

● Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

● Uses independent judgment to determine which issues need to be escalated to appropriately experienced technicians, management, vendors, or suppliers; operates as a single point of contact for any escalated issue.

● Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

● Diagnoses the root cause of issues and identifies resolution to those problems, reducing the number and impact of issues over time.

● Responsible for evaluating end-user needs and ensuring distribution of computer equipment throughout the enterprise.

● Acts as an escalation point for advanced or difficult support requests.

This full-time role is a part of our IT team and reports to the IT Help Desk Supervisor.

Required experience:

· Bachelor’s Degree (Information Systems or Computer Science) or equivalent experience.

· Minimum of five years of professional experience in the IT field.

· High level of integrity required due to the sensitive nature of responsibilities.

· Strong understanding of the value of excellent customer service and service delivery.

· Excellent organizational, analytical, team building, and communication skills.

· Ability to work in a fast-paced environment.

· Ability to work well with others in a team environment.

· Proficient in Microsoft Windows and Office software.

Working conditions:

· We’ll provide position-specific details including physical and focused efforts, working environment and conditions, and reasonable accommodations during the interview process.

Where you’ll be:

This position is located at our corporate facility in New Boston, Michigan but could travel up to 40% to plant locations, offering many community events, resources, programs, and recreational opportunities for you and your family.

Community Features:

· Close to Downtown Ann Arbor, MI

· Willow Metro Park

Why you’ll enjoy working here:

· Competitive Wages and Comprehensive Benefits: Medical, Dental, Vision, 401(k) with Company contribution match, and 14 paid holidays, including a bridge holiday in December.

· Work-Life Balance: Many of our Associates have stayed with us for 25+ years! It takes a good work-life balance to make it that far. We support your personal and professional priorities as they impact your well-being.

· Growth Opportunities: Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.

· Learning and Development: We empower all our Associates – from entry-level to senior-level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON.

AUTOKINITON Promotes a dynamic and collaborative work environment for everyone.

AUTOKINITON is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AUTOKINITON makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Required Skills

Required Experience