Job Description

Responsibilities:

ASSISTANT AUTOMOTIVE STORE MANAGER

Hourly Range: $20.00 - $24.00 Based on experience This role is eligible for Monthly and Quarterly bonus payouts

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities:

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs

• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.

• Attend to all guest needs in areas of sales, service, complaints, and adjustments.

• Build guest relationships to maximize customer satisfaction, loyalty, and retention.

• Assist technicians in conveying repair and service needs to guests.

• Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.

• Provide direction and oversight to other technicians and assist where needed with services/repairs.

• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.

• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

• Perform Store Manager functions as business needs dictate.

• Perform other duties as assigned and required by direct supervisor.

Automotive Technician:

Hourly Range: $20.00 - $22.00 per hour Based on experience $28 - $38 Flat Rate. - Based on experience

• Perform basic vehicle diagnostics and identify required repairs
• Complete Monro's Courtesy Inspection process on every customer vehicle
• Assist in inventory management and general store duties
• Perform services in accordance with Monro's safety standards and procedures
• Test drive vehicles following company policy and local traffic laws
• Maintain technical knowledge through required Monro University training
• Operate and maintain equipment safely according to manufacturer guidelines
• Perform other duties as assigned

General Service Technician

Salary Range: $18.00 - $20.00 per hour based on experience. This role is also available for additional incentives.

The General Service Technician role is full time or part-time and is an hourly position based on needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.

Qualifications

Automotive Assistant Manager

• High school or GED equivalent.
• 2+ years of automotive and sales experience
• Valid Driver License
• Ability to work with hands overhead, stand for long periods and lift 50 lbs.
• Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
• Guest and team focused mindset

Automotive Technician

• High School Diploma or equivalent.

• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

• ASE certification and State Inspection license (where applicable) preferred.

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

• Required to own a basic set of tools or participate in Monro’s tool purchase program.

Note: Monro conducts criminal background checks for positions with security and/or financial responsibilities in accordance with applicable laws. No applicant will be automatically disqualified due to a criminal record.

General Service Technician

• High School Diploma or equivalent is preferred.

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

Additional Information

Benefits

• Performance based incentives

• Paid vacation and holidays for Full-Time Teammates

• Reimbursement for ASE Certifications

• Reimbursement for State Inspection Licenses, where applicable

• 401k eligibility immediately upon hire

• Direct Deposit

• Employee Discounts

• Healthcare, Vision, and Dental for Full time teammates

• Employee Access Perks

• Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.