Job Description

Job Title:

Automotive Assistant Service Manager

Location:

12337 W Camelback Rd., Litchfield Park, United States, 85340

Job Overview:

As an Assistant Service Manager with Christian Brothers Automotive , you are a trusted leader within the shop and a key partner to the Service Manager and Owner. You continue to serve our guests with the same care, integrity, and professionalism expected of a Service Advisor, while also providing day-to-day leadership that supports shop operations, workflow efficiency, and team success.

In this role, you help guide both guests and the internal team through the repair process, from vehicle intake to completion, ensuring clear communication, ethical recommendations, and a consistently high standard of service. You play an active role in keeping the shop running smoothly by supporting dispatch, inventory, and parts management, warranty processes, and operational performance, while setting the tone for accountability and teamwork.

The Assistant Service Manager serves as a bridge between the front counter and the shop floor, bringing organization, leadership presence, and problem-solving to daily operations while contributing to an exceptional experience for both our guests and our team members, consistent with the Christian Brothers Automotive mission and values.

Responsibilities include, but are not limited to:

• Greet every guest who enters the facility with hospitality, professionalism, and respect, serving as a trusted point of contact throughout their visit
• Present repair recommendations and solutions clearly and ethically, with a strong focus on driving sales performance while maintaining honesty and integrity
• Support and influence sales results by coaching best practices, reinforcing effective communication, and maintaining consistency in the sales process
• Assist in managing the store’s daily workflow in an effective and efficient manner, ensuring strong coordination between the front counter and shop floor
• Dispatch work to technicians based on skill level, availability, and job priority to maximize productivity, efficiency, and repair quality
• Monitor repair progress and proactively address workflow challenges to support shop goals and guest expectations
• Provide leadership presence within the shop, helping reinforce accountability, professionalism, and Christian Brothers Automotive values
• Support hiring efforts by advising on staffing needs, participating in interviews, and providing operational input during the hiring process
• Participate in employee performance reviews by offering feedback, observations, and recommendations (without direct responsibility for conducting reviews)
• Assist in identifying shop needs, including staffing advising, team training opportunities, and process improvements
• Advise the Service Manager and Owner on staffing needs, participate in interviews, and provide input on candidate selection and team fit.
• Participate in quarterly and annual performance reviews by offering observations and recommendations related to sales performance, workflow, and guest experience.
• Manage shop parts operations, including parts ordering, tracking, returns, and daily parts reconciliation
• Maintain accurate inventory control to support efficiency and cost management
• Process and submit warranty labor claims accurately and in a timely manner
• Communicate professionally and clearly with guests, vendors, and team members—both in person and over the phone
• Build and maintain long-term relationships between the store, guests, and team members
• Direct, coordinate, and participate in guest service activities as dictated by workload and shop needs
• Provide safe shuttle service for guests as needed in a Christian Brothers Automotive branded vehicle
• Work collaboratively with the team and assist other employees as needed to meet daily operational demands
• Ensure all repairs and services meet Christian Brothers Automotive standards and specifications
• Follow all safety policies, procedures, and operational guidelines
• Other duties as assigned

Qualifications

Qualifications:

• Valid driver’s license with a driving record acceptable to the shop’s insurance carrier
• Prior experience as an Automotive Service Advisor or in an automotive customer service/sales role
• Proven ability to support strong sales performance while maintaining honesty and integrity
• Working knowledge of shop workflow, technician dispatch, and front counter operations
• Experience with parts ordering, inventory control, and warranty claim processing
• Proficiency in Windows-based systems and automotive shop management software
• Strong communication, organization, and leadership skills
• Ability to support hiring efforts and contribute feedback during performance reviews

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.