Automotive Center Manager / Senior Service Advisor
Benefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Profit sharing
Training & development
Tuition assistance
Vision insurance
Automotive Center Manager / Senior Service Advisor
No Weekends | $55,000–$135,000+ | Columbus, OH
Milex Complete Auto Care / Mr. Transmission 2233 Morse Rd, Columbus, OH
We are hiring ONE experienced Automotive Center Manager / Senior Service Advisor to lead the front counter and customer experience at our Columbus location.
This is not a receptionist or order-taker position.
We want someone who can build trust, sell professionally, stay organized, manage workflow, follow up, and take ownership of results.
If you are a strong automotive advisor or manager and want a role where performance creates real responsibility and earning potential, we should talk.
Why Join Us
No weekends — Monday through Friday
$55,000–$135,000+ earning potential
Base/guaranteed pay + performance incentives
Professional 10-bay repair facility
Digital vehicle inspections
Retail and fleet customers
Paid holidays + PTO
Health, dental and vision benefits available
Employee discounts
We are looking for the right person who can produce.
What You Will Own
You will help lead the customer-facing side of the business from the first phone call through vehicle delivery.
Convert calls into appointments
Identify customer concerns accurately
Review technician inspections and findings
Build and present repair estimates
Ask for authorization and close legitimate repair opportunities
Follow up on estimates, declined work and pending decisions
Keep customers informed
Coordinate workflow with technicians and management
Monitor work in progress and completion times
Maintain accurate repair orders
Handle customer concerns professionally
Keep the front counter organized and under control
This role combines Sales + Customer Experience + Leadership + Operational Control.
How You Will Be Measured
Key metrics include revenue, ARO, estimate approval/close rate, phone-to-appointment conversion, follow-up, workflow management, repair-order accuracy, customer retention, and gross-profit awareness.
You should be comfortable knowing your numbers and being accountable for results.
Who We Want
The right candidate is:
Experienced in automotive service advising or management
Confident and professional with customers
Strong on the phone and in person
Organized and detail-oriented
Comfortable discussing money and presenting estimates
Skilled at selling needed work without pressure tactics
Strong at follow-up
Calm under pressure
Accountable, reliable and consistent
Motivated by goals and performance
Experience as a Service Advisor, Senior Service Advisor, Assistant Service Manager, Service Manager or Center Manager is strongly preferred.
This Is NOT for Someone Who...
Avoids sales conversations or follow-up
Struggles with organization
Needs constant supervision
Gets overwhelmed when things get busy
Blames others for poor results
Creates drama instead of solving problems
Wants to simply clock in and collect a paycheck
We are building a team of professionals — not placeholders.
How We Do Business
Milex Complete Auto Care / Mr. Transmission is built around:
Honesty • Reliability • Integrity • Quality • Transparent Communication
The best advisors do not pressure customers. They educate, build trust, communicate value, and confidently ask for the business.
Ready to Lead the Front Counter?
We are hiring ONE person and would rather wait for the right person than hire the wrong one.
Apply through this posting or text Matt at 425-623-0414.
When applying, answer:
Be specific. We want to know what you have actually accomplished.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Moran Family Brands Corporate.