Job Description

Job Title:

Automotive Entry-level Service Advisor

Location:

2190 Church Road, Arnold, United States, 63010

Job Overview:

As an Entry-Level Service Advisor with Christian Brothers Automotive, you are often the first and most consistent point of contact for our guests. You play an important role in creating a welcoming, trustworthy experience by assisting guests when they need help with their vehicle and supporting the service team throughout the day.

This position is designed as a growth opportunity for someone eager to learn the automotive service industry. The primary responsibilities include safely picking up and delivering guests using our branded shuttle, answering incoming phone calls, and helping build strong guest relationships through friendly, professional communication. As experience and confidence grow, this role offers a clear path to developing into a Service Advisor , with hands-on exposure to guest communication, service processes, and shop operations.

If you enjoy working with people, take pride in delivering excellent service, and are looking for a role with long-term career potential, this is a great opportunity to get started!

Responsibilities include, but are not limited to:

• Provide safe, courteous shuttle service for guests, including timely pickup and delivery using a branded Christian Brothers Automotive vehicle
• Demonstrate a strong desire to learn automotive repair terminology, service processes, and guest service best practices
• Greet guests and assist with checking guests in and out in a professional and welcoming manner
• Answer incoming phone calls and assist with scheduling guest appointments
• Treat every guest with the utmost respect, consistently reflecting the Christian Brothers Automotive mission and values
• Assist the shop with receiving, processing, and delivering incoming and outgoing parts, as well as running errands as needed
• Help maintain a clean, organized, and professional facility
• Support team members with clerical tasks such as filing paperwork and assisting with accounts receivable when needed
• Direct, coordinate, and participate in guest service activities based on daily workflow and priorities
• Serve as a community ambassador by building authentic relationships and partnerships on behalf of the store
• Follow all safety policies and procedures at all times
• Perform other duties as assigned to support shop operations

Qualifications

Qualifications:

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guests
• Valid state driver's license
• Meet the required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.