Job Description

Job Title:

Automotive Service Manager

Location:

4376 LA-22, Mandeville, LA 70471

We are looking to fill this position as soon as the right candidate is located. For the exceptional candidate who becomes a proven resource there is a path to ownership through Christian Brothers Automotive Corporations FFLA program.

Responsibilities include, but are not limited to:

• People person first! You truly like people, and enjoy serving them well! You believe that sales result as a byproduct of great customer service and know that people matter more than numbers.
• Implement the Christian Brothers Automotive system to achieve store profitability goals.
• Develop and implement local marketing activities.
• Recruit, hire, and train local employees as required
• Follow-up communication with customers after repairs are completed
• Manage all employees through coaching and career skill development
• Manage office and shop personnel and daily operations
• Develop estimates and work orders as needed
• Ensure target margins are achieved
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality and correct parts
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Listen to minimum 3 incoming phone calls daily and assure the team is serving guests with excellence.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook

Qualifications

• At least 3 years’ experience in automotive repair Fixed Operations and/or Service Management
• Must have strong interpersonal/communication skills
• Strong customer service focus
• Exceptional attendance record with the willingness to remotely respond to rare customer issues after business hours and/or occasional weekends.
• At least 5 years of experience in aftermarket auto repair
• Willingness to learn new methods for running a shop and enhancing team performance.
• Ability to effectively lead and manage service manager/writer position
• Ability to effectively lead and manage automotive technicians
• Solid track record in automotive repair estimating and repair order generation
• Significant experience in KPI reporting (ticket averages, car count, labor, and parts reporting)
• Significant experience in retail sales/service
• Windows PC skills, including MS Office
• TekMetric or similar shop management system experience

** What we are looking for:**

• Alpha leader with the ability to have a VISION, PLAN, and EXECUTE. This is where you must show your entrepreneurial skills to grow the business and provide ethical and exceptional staff and guest experiences. If you take great care of your team, they will take great care of our guests which will ultimately deliver positive results.
• 5 to 10 Years of Experience in aftermarket auto repair, with exceptional communication skills and the ability to understand sales
• Minimum 3 Years in a Leadership Role preferably in Fixed Operations and/or Service Management with a proven track record in areas such as shop metrics and financials.
• Possess an Alpha Personality with natural leadership abilities to inspire and delegate through energy and genuine care for your team.
• Exceptional Attendance Record and the ability to work remotely after hours and some weekends to assist guests as needed.
• Willingness to Learn new methods for running a shop and enhancing team performance.
• Commitment to Training: Attend all assigned training and complete them with the highest score and assure your team does it as well.
• Ability to effectively lead, manage, and set goals for automotive technicians, service advisors, and service managers
• Drive the Mandeville location above $3 million in revenue in 2026, with aspirations to be in the Top 10% Shops in the Country within 3 years.
• Set the Temperature: Be a thermostat NOT a thermometer. Elevate the team's energy daily and love one another as yourself.
• Customer Engagement: Ability to hear, feel, and see how our guests experience each transaction and inspire your team to drive results aligned with your vision.

Last but not least, 100% responsible for all results and established goals. Our philosophy is simple: YOU can have results or excuses. Not both.

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Communicating clearly with customers and team members via phone and computer

Additional information

** What You Can Expect From Us:**

• Competitive Compensation: Expected earnings between $100K and $140K in 2026 based on projections, with the potential to reach $200K based on shop reputation, revenue, and net profitability.
• Flexible Scheduling: As long as the shop’s monthly goals are achieved, you are responsible for your own schedule and are not required to be present from open to close, though a minimum of 40 hours per week is required. (50 hours recommended)
• Comprehensive Benefits: * Health care available with company contribution * 401(k) Matching: 100% match up to 4% * PTO: 80 hours annually, increasing to 120 hours after 5 years
• Customer Engagement: Ability to hear, feel, and see how our guests experience each transaction and inspire your team to drive results aligned with your vision.

** Important Notes:**

• Do Not Apply if you do not see yourself meeting the above expectations , as only a select few will meet these standards.
• We are NOT looking for the unemployed, but rather those who are underemployed and seeking to elevate their careers.
• Hiring Process: The hiring process will begin with an initial phone conversation and will most likely include at least two in person interviews.
• Path to Ownership: We provide the platform, tools, and financial leverage to achieve high targets, along with a clear path to follow your dream of owning your own shop.
• Enjoy an Exciting Future & a state-of-the-art facility equipped with AC for technicians.
• Travel: some travel for training, meetings, and conventions. Generally no more than two to three times per year scheduled months in advance.
• Compensation terms: A pay plan and bonus structure will be provided after all terms are agreed and signed.
• Reporting: GM will report to the owner and in some cases, our home office assigned peers at the owner's direction.
• Lead effectively: Attend and hold all shop meetings, establish monthly and quarterly peer group meetings
• Vision and Plan: Monthly, quarterly, and annual goals presented to peer group and results emailed respectively
• Goals: If the goals are missed in two of the previous three months, the GM is required to work open to close and possible salary reduction up to 25%
• Termination: If the targets are missed 3 consecutive months termination might occur

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.