Benefits:

401(k)

Bonus based on performance

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Signing bonus

Training & development

Wellness resources

Job Summary

Are you ready to take the next big step in your automotive industry career? Our high-volume automotive shop is seeking a full-time Automotive Service Rider

The ideal candidate for this position should have a track record of successful management positions with at least three years of experience, and a strong desire to succeed with integrity.

Primarily focused on customer service and acting as the liaison between the customer and the technician, managing the flow of information and work within the service department and must learn some of the key features of Tekmetric software. You will oversee daily operations and assist sales and service lead in setting big but realistic goals. when our automotive dealership succeeds, so do you! If you have dealership management service riider experience and excellent communication skills, apply today!

Responsibilities:

Greeting customers and listening to their concerns.

Translating customer complaints into clear, actionable work orders for technicians.

Creating repair estimates and communicating them to customers.

Scheduling service appointments and managing the shop's workflow.

Ordering parts needed for repairs.

Keeping customers informed about the status of their repairs.

Handling billing and processing payments

Writing work orders and providing accurate estimates for repairs.

Requirements:

Excellent communication and interpersonal skills.

Strong customer service and problem-solving abilities.

Organizational skills for managing appointments and paperwork.

Basic computer skills and experience with industry-specific software of Tek Metric software.

Knowledge of automotive services and pricing.

Familiarity with email scheduling tool.

Qualifications

Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed

Three or more years of experience in a Service Rider position for a dealership or auto group is necessary

Knowledge of the automotive industry and trends

Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles

Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success