THE COMPANY 

Automotive Keys Group (AKG or the Company) is a Private Equity backed, high growth specialty automotive products business providing industry leading solutions to its customers throughout North America. AKG is a leading remanufacturer and distributor of replacement (aftermarket) automotive keyless entry remotes, other key replacements and related equipment.  The Company sells into a variety of end markets through several sales channels and customer-facing brands.  With a diverse set of supplier relationships, the Company provides a comprehensive product offering for over 95% of the vehicles on the road. 

Ayal Sharvit, CEO and Rob Popkey, Executive Chairman, Justin Casciola, CFO, Joe Shilgalis, VP Sales & Marketing and Ben Balson, VP Operations (Executive Leadership Team) will lead the AKG team through its next exciting chapter. Under their direction, AKG will build its team and continue its growth both organically and through acquisitions. With a winning company culture, AKG's vision is to be the nation's leading remanufacturer and distributor of replacement automotive keyless entry remotes and other key replacements selling through the various channels they support. 

THE CULTURE

One of the primary drivers of AKG's success to date is its differentiating culture. AKG team members are highly motivated, take their work seriously, but have fun and don't take themselves too seriously. Leaning on the Ideal Team Player Model, successful AKG team members share the following attributes:

• Humble
  • Low ego and not concerned with their status
  • Are self-aware and secure
  • Quick to point out contributions of others and slow to seek attention for themselves
  • Defines success collectively and puts the team over themselves
  • Compliment or praises team members without hesitation
  • Easily admit to making mistakes
  • Willing to take on lower-level tasks or work for the good of the team
• Hungry
  • Driven, self-motivated and hard-working
  • Go the extra mile
  • Always looking for more to do, more to learn and more ways to contribute
  • Do more than is required of the job
  • Are passionate about the team mission and feel personally responsible for the success of the team 
  • Willing to contribute to and think about work outside of work hours
• Smart
  • Have common sense about people
  • Actively listen to others, stays engaged in conversations and thinks before speaking
  • Asks good questions
  • Have good judgement and intuition and understands the impact of words and actions
  • Shows empathy to others and adjusts behavior and style to fit a situation

ROLE SUMMARY

Sales support is responsible for providing support to sales reps and customers during the sales process. This includes assisting customers with resolving sales-related issues in a timely manner, providing real-time support through phones, in-person or through email, entering customer orders, providing product information, as needed. In addition to customer support, this role supports the sales team by working closely with account managers to implement targeted sales strategies.

RESPONSIBILITIES

• Provide phone and email assistance to customers for order support, account management and product questions
• Work with account managers to create and implement targeted sales strategies
• Establish, develop and maintain business relationships with current, dormant and prospective customers
• Inbound and outbound calls to existing and prospective customers to drive new or additional sales opportunities
• Compile lead information and data reports to organize with sales team
• Source new sales opportunities by performing consistent lead follow-up through outbound calls and emails
• Coordinates sales effort with marketing, sales management, finance and technical support teams
• Monitor sales performance through sales tracking tools and coordinate progress with sales team
• Perform data entry and special administrative projects as necessary
• Participate in sales committees that focus on new product launch information, continuing education and process improvements

SKILLS

• Excellent verbal and written communication skills
• Strong phone presence and desire to engage customers through inbound and outbound calls
• Ability to establish customer rapport and close sales
• Ability to use critical and creative thinking to identify and resolve complex problems
• Strong analytical, organizational, and time management skills

QUALIFICATIONS

• In-depth understanding of sales principles and customer service practices
• 2 years of experience in a high-volume sales environment
• High school diploma or equivalent
• Proficient in computer software systems including MS Office and MS Excel
• Working knowledge of customer relationship management software and data analysis is preferred

COMPENSATION & BENEFITS SUMMARY

Depending on the skills & experiences of the individual, we are anticipating a competitive base salary, bonus (based on achievement of company & individual objectives and awarded based on performance). Full-time team members are eligible for the following benefits:

• Competitive market compensation commiserating with experience NOW OFFERING A SIGN ON BONUS
• Multiple medical benefit options through Blue Cross Blue Shield medical plans
• Company-sponsored Group Life Term & Short-Term Disability Insurance 
• Voluntary Dental, Vision, Long Term Disability, Additional Life, Critical Illness and Accident Insurance
• Flexible Spending Account (FSA) 
• 401k with company match 
• Paid vacation and holidays
• A fulfilling, challenging adventure of a work experience

OTHER

• Must be authorized to work in the United States on a full-time basis