Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Automotive BDC Representative / Receptionist

Location: M&F Auto Sales

About the Role

M&F Auto Sales is seeking a professional, outgoing, and goal-oriented BDC Representative to join our team.

This is a phone-focused position. The ideal candidate is confident on the phone, comfortable making a high volume of outbound calls, and able to maintain a friendly and professional presence with every customer interaction.

Our BDC department serves as the connection between our customers and sales team. Your primary focus will be contacting leads, following up with customers, setting appointments, and helping drive traffic into the dealership.

Previous automotive BDC experience is strongly preferred.

Responsibilities

Make consistent outbound calls to new and existing customer leads

Follow up with customers by phone, text, and email

Answer incoming calls professionally and assist or direct customers as needed

Manage and respond to internet leads and customer inquiries

Set, confirm, and follow up on sales appointments

Maintain accurate customer notes and activity within the CRM

Work closely with the sales team to coordinate appointments and customer follow-up

Re-engage older leads and customers who are still in the market

Provide a professional, friendly, and confident presence over the phone

Assist customers who enter the dealership as needed

Perform basic administrative duties

Meet individual and department goals for calls, contacts, and appointments

Support the sales team and BDC department as needed

What We're Looking For

Comfortable making a high volume of outbound calls

Strong and professional phone presence

Excellent verbal and written communication skills

Friendly, outgoing, and confident personality

Goal-oriented and motivated by results

Organized and able to manage multiple leads and follow-ups

Reliable and able to work well in a fast-paced dealership environment

Strong customer service skills

Team-oriented attitude

Requirements

Previous customer service, receptionist, call center, or sales experience

Automotive BDC experience preferred

CRM and lead-management experience is a plus

Automotive dealership experience is a plus

Basic computer skills and proficiency with Microsoft Office

Ability to multitask, stay organized, and prioritize follow-up

Knowledge of automotive terminology is a plus

About M&F Auto Sales

M&F Auto Sales has proudly served the Albuquerque and surrounding communities for over 20 years. We specialize in quality pre-owned vehicles and are committed to providing excellent customer service throughout the entire buying experience.

We are looking for someone who can bring energy, professionalism, consistency, and confidence to every customer call and become a strong part of our BDC and sales team.