Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role combines technical knowledge with exceptional customer service skills to facilitate effective communication between customers and our service technicians, ultimately driving customer satisfaction and loyalty.

Duties

Greet customers promptly and professionally, assessing their vehicle service needs

Explain repair and maintenance procedures clearly, providing accurate estimates using auto estimating tools

Write detailed service orders and communicate technician recommendations effectively

Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs when appropriate

Manage vehicle drop-offs and pick-ups efficiently while maintaining excellent customer relations

Handle cash transactions accurately and process payments securely

Coordinate with service technicians to prioritize repairs and ensure timely completion of work

Maintain detailed records of services performed and customer interactions in the dealership management system

Follow up with customers post-service to ensure satisfaction and address any concerns

Experience

Dealership experience or auto service management background is highly preferred

Proven experience in automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures

Familiarity with auto estimating software and service writing is advantageous

Experience in automotive repair including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems

Service technician experience or automotive sales background is a plus

Strong customer service skills with the ability to upsell services effectively

Knowledge of automotive diagnostics tools and mechanical systems such as transmissions, suspensions, brakes, and engine components

Ability to handle cash transactions accurately and maintain professionalism in a fast-paced environment