Benefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Signing bonus
Training & development
Automotive Service Advisor
Benefits / Perks
Career Advancement Opportunities
Competitive Compensation
Flexible Scheduling
Busy, Established Auto Repair Shop
Opportunities for Performance Bonuses
Professional and Team-Oriented Work Environment
Job Summary
We are looking for an experienced and motivated Automotive Service Advisor to join our busy auto repair shop.
The Service Advisor will be the primary point of contact between our customers and technicians. You will be responsible for greeting customers, understanding their vehicle concerns, preparing repair estimates, explaining recommended repairs, obtaining customer approvals, and keeping customers updated throughout the repair process.
The ideal candidate is professional, organized, customer-focused, and comfortable with automotive repair terminology. You should also have strong sales and communication skills and be able to confidently explain repairs and maintenance recommendations to customers.
Our goal is to provide excellent customer service while helping customers properly maintain and repair their vehicles.
Responsibilities
Greet customers professionally and provide excellent customer service
Listen to customer concerns and accurately document vehicle problems
Create and manage repair orders
Prepare repair estimates for parts and labor
Explain recommended repairs and maintenance to customers in an easy-to-understand manner
Obtain customer authorization before repairs are performed
Communicate with technicians regarding vehicle diagnosis and repair status
Keep customers updated throughout the repair process
Recommend necessary maintenance and repairs based on technician inspections
Schedule customer appointments and manage the daily repair schedule
Follow up with customers regarding estimates, declined repairs, and completed services
Order or coordinate parts when necessary
Review completed repair orders before customer pickup
Process customer payments and invoices
Maintain accurate customer and vehicle records
Handle customer questions and concerns professionally
Help maintain a clean, organized, and professional front office
Build long-term customer relationships and encourage repeat business
Help the shop meet daily and monthly sales goals
Provide excellent customer service from vehicle drop-off through final delivery
Qualifications
Previous automotive Service Advisor experience preferred
Automotive repair shop experience strongly preferred
Strong understanding of automotive repairs and maintenance
Excellent customer service and communication skills
Strong sales and closing ability
Ability to explain mechanical repairs clearly to customers
Professional appearance and attitude
Strong organizational and multitasking skills
Comfortable working in a fast-paced repair shop
Basic computer skills
Experience with automotive shop management software is a plus
Valid driver's license
High school diploma or GED preferred
Preferred Experience
Experience with any of the following is a plus:
AutoLeap
Tekmetric
Shop-Ware
Mitchell 1
Identifix
Alldata
Tire and wheel sales
Automotive financing programs
Parts ordering
Automotive repair estimating
What We Are Looking For
We are looking for someone who can sell, communicate, organize, and take care of customers.
The right candidate should be able to build trust with customers, confidently present repair recommendations, follow up on estimates, and work closely with technicians to keep vehicles moving through the shop efficiently.
If you are motivated, dependable, have automotive knowledge, and enjoy working with customers, we would like to hear from you.
Job Type: Full-Time
Position: Automotive Service Advisor / Service Writer