Benefits:

Dental insurance

Employee discounts

Health insurance

Parental leave

Vision insurance

401(k)

Overview

We are seeking an experienced Automotive Service Advisor to join a fast-paced, high-performing repair facility. This role is ideal for someone who understands that great service advising is more than customer hospitality. It requires strong communication, solid automotive knowledge, sales ability, follow-through, and a genuine sense of ownership.

Our ideal candidate knows how to build trust with customers while also identifying legitimate service opportunities, presenting recommendations clearly, and helping drive repair order value through strong process and communication.

Key Responsibilities

Greet customers professionally and document vehicle concerns accurately

Review vehicle history, declined work, and maintenance needs

Present repair and maintenance recommendations in a clear, confident, and professional manner

Build value for needed services and help customers make informed decisions

Follow up on pending work, declined work, and deferred maintenance opportunities

Communicate effectively with internal teams to support workflow and customer experience

Close repair orders accurately and maintain a high standard of documentation and follow-through

Qualifications & Skills

Prior experience as an Automotive Service Advisor is required

Strong communication and customer relationship skills

Ability to present and sell automotive repair and maintenance recommendations

Working knowledge of vehicle maintenance schedules and common service needs

Ability to review vehicle history and identify service opportunities proactively

Strong organizational skills, accountability, and professionalism

Comfortable working in a process-driven, performance-based environment

Computer and technology savvy, with the ability to learn and work efficiently within shop management systems

Experience with Tekmetric is a plus

What We’re Looking For

We are looking for someone who can combine strong customer service with strong service advising. That means not just greeting customers well, but also understanding the vehicle, recognizing opportunities, communicating value, and following through at a high level. The right person for this role is proactive, coachable, detail-oriented, and confident in both customer communication and sales execution.

Compensation

Compensation will depend on experience and performance. We are prepared to pay well for the right candidate.

Why You’ll Love It Here

You’ll be part of a team that cares about people — not just cars.

Every day brings a new opportunity to make someone’s day better.

We offer training, growth opportunities, and a supportive team that treats you like family.