Automotive Service Advisor

LESLIE T HASKINS INC

Automotive Service Advisor

Wellesley, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Bonus based on performance

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    Job description:

    Haskins Automotive is seeking a full-time experienced Service Advisor.

    Competitive compensation and benefits package with significant opportunity for career growth.

    Haskins Automotive is a full-service independent dealer shop located in downtown Wellesley.

    All inquiries will be handled in strict confidence.

    Automotive Service Advisor Job Description:

    Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records. Strong customer service and communication skills are required.

    Schedule is 7:30am- 5:00pm Monday-Friday and 1 Saturday per month 8:00am- 1:00pm.

    Automotive Service Advisor Job Duties: -Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.

    • Develops estimates by costing materials, supplies, and labor; calculating customer's payment. -Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. -Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. -Maintains automotive records by recording problems and corrective actions planned.

    Skills/Qualifications: -Sales driven individual who is extremely organized and goal oriented -Self-starter with capability to implement and develop new processes -Successfully communicate with others with the ability to work collaboratively within a team -Minimum of three years of experience as an automotive service writer -Service advisor experience focused on European brands is preferable

    Haskins Automotive benefits include: -Health Insurance w/ Company Contribution -Dental Coverage -Vision Coverage -401(K) Retirement Plan w/ Percentage Match! -Paid Holidays -Paid Personal Time Off (PTO) Days- 13 Days per Year!

    -Paid Training & Career Development Program -Employee Purchase Plan

    -AFLAC Voluntary Benefits Package

    License/Certification:

    Driver's License (Required)

    Work Location: In person