Job description

We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities:

Effectively manage incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Perform state inspections

Shuttle customers to work or home

Requirements

Proven customer support experience and genuine desire to help people.

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree or equivalent

Valid driver's license

Reliable transportation

Capable of working effectively on a team.

Dependable, friendly, and enthusiastic.

Detail oriented.

Computer proficiency.

A clean, polished appearance.