Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

1310 Thouvenot Lane, O'Fallon, IL

Job Overview:

As an Automotive Service Sales Advisor/Writer with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every guest receives top-notch service and their vehicle is repaired to the highest standards. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a significant role in building relationships with our guests.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Build long-term relationships between the store, yourself and the guest
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Help manage the store’s workflow in an effective and efficient manner
• Estimate repairs and services based on technician recommendations
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications

Qualifications:

• Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guests, and other team members to ensure that everyone is in sync
• Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that guests are satisfied with the work that is performed on their vehicles
• Strong organizational skills and problem-solving skills
• Proficient in Windows-based computer software and automotive store applications
• Willingness to be coached and attitude of humility
• Drive for success and a desire to grow
• A background in a Customer Service, Sales, or Project Management role would be successful in this position
• Previous experience in an Automotive Sales, Advisor/Writer, or Sales/Estimator position preferred
• Experience using Tekmetric
• Driving record acceptable to our current insurance carrier

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 290+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.