Benefits:

Opportunities for training and career growth

Supportive, team-oriented work environment

Employee discounts on automotive services

Paid Time Off (PTO) after 1 year of full-time employment

Competitive hourly pay

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Training & development

Automotive Service Center Counter Representative

All Tune San Antonio-6178 – San Antonio

About Us

All Tune San Antonio-6178 is a trusted automotive service and repair center in San Antonio that prides itself on honesty, quality, and exceptional customer service. We handle everything from routine maintenance to complete engine and transmission repairs, serving our community with reliability and care.

We’re looking for a friendly, organized, and motivated Automotive Service Center Counter Representative to join our growing team. Whether you have automotive experience or are just beginning your career, this is a great opportunity to build valuable skills in the automotive service industry and work in a positive, fast-paced environment.

Position Overview

The Automotive Service Center Counter Representative is the first point of contact for customers at our shop. You’ll play a vital role in ensuring every guest receives a warm welcome, clear communication, and efficient service from start to finish.

This role involves answering phones, scheduling appointments, processing work orders, handling customer inquiries, and supporting our technicians to ensure a seamless customer experience. Using All Tune Total Car Care’s Red Carpet Callback Procedure, you’ll follow up with customers after service to ensure satisfaction and strengthen long-term loyalty.

Schedule

Full-time: 5 days per week

Monday–Friday: 8:00 AM – 6:00 PM

Key Responsibilities

Greet customers in a friendly, professional manner and assist with service needs

Answer phone calls, schedule appointments, and follow up on missed or canceled bookings

Communicate effectively with customers and the service team regarding repair timelines and updates

Create, update, and process work orders using the shop’s Point of Sale (POS) system

Prepare accurate customer invoices and ensure proper filing of all paperwork and records

Maintain a clean, organized, and efficient front counter and reception area

Perform customer follow-up calls using the Red Carpet Callback Procedure to ensure satisfaction

Adhere to company policies and maintain a high standard of professionalism and integrity

Qualifications

No experience necessary — we provide training for the right candidate

Prior experience in customer service or automotive environments preferred

Strong computer skills, including Microsoft Word and Excel

Excellent communication and organizational skills

Ability to multitask in a fast-paced environment

Must be at least 18 years of age

Valid state driver’s license and clean driving record required

Positive attitude, team-oriented mindset, and willingness to learn

Why Join All Tune San Antonio-6178

At All Tune San Antonio-6178, we believe our employees are our greatest asset. We value professionalism, teamwork, and continuous growth. You’ll enjoy a supportive atmosphere, hands-on experience in the automotive field, and opportunities for advancement as you build your career in customer service and automotive operations.

If you’re friendly, dependable, and ready to make a difference—apply today and help us deliver top-tier automotive service with a smile!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to All Tune Total Auto Care Corporate.