Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Automotive Dealership Group | Central California
If you are looking for an exciting career with a well-established, privately owned automotive group in Northern California, this opportunity may be the right fit for you. With decades of experience serving drivers across multiple locations, our organization is built on a strong foundation of performance, integrity, and a people-first culture.
We pride ourselves on maintaining a professional, team-oriented environment where leaders are empowered to drive results and build strong, successful teams.
Are you ready for your next leadership opportunity?
Position Summary
The Service Manager is responsible for leading an efficient and profitable service department. This role ensures optimal productivity, strong customer retention, effective cost control, and full compliance with operational and regulatory standards. The Service Manager drives technician efficiency and ensures consistent delivery of high-quality service experiences.
Pay Scale: Hourly rate ranges between $6,000 – $15,000, with bonus opportunities based on department performance.
Automotive experience is required
Benefits & Perks
Employer-paid life insurance
Additional voluntary life insurance options
Medical (HRA / HMO options)
Dental (PPO / DHMO options)
Vision coverage
Short-term and long-term disability options
401(k) plan options
Paid time off
Employee assistance program
Employee discounts
Ongoing training and development opportunities
Key Responsibilities
Establish and achieve departmental goals and performance objectives
Recruit, train, coach, and develop service department staff
Monitor productivity, efficiency, and overall team performance
Foster a positive, team-oriented work environment across all departments
Ensure compliance with federal, state, and local regulations (including OSHA and hazardous waste requirements)
Maintain adherence to manufacturer policies, warranty procedures, and service standards
Build and maintain strong customer relationships to drive retention and referrals
Act as liaison between dealership operations and manufacturer representatives
Address and resolve customer concerns promptly and professionally
Maintain accurate service records and operational reporting
Participate in leadership and management meetings as required
Perform additional duties as assigned
Success in this role is measured by the ability to consistently achieve and exceed the following performance metrics:
Labor Gross Profit & Total Service Gross – Drive departmental profitability
Effective Labor Rate (ELR) – Maintain and improve labor rate performance
Technician Productivity & Efficiency – Optimize billed hours vs. available hours
Hours Per Repair Order (HPRO) – Increase service throughput and revenue per RO
Customer Satisfaction Index (CSI) – Maintain high customer satisfaction and retention
Comeback Rate – Minimize repeat repairs and quality issues
Parts-to-Labor Ratio – Ensure balanced and profitable repair mix
Expense Control – Manage departmental expenses within budget targets
Warranty Performance – Ensure compliance and minimize chargebacks
Retention & Team Stability – Maintain low turnover and strong employee engagement
Qualifications & Expectations
Minimum of 5 years of automotive service management or related experience
Strong customer service and relationship-building skills
Proven leadership and team development capabilities
Valid driver’s license
Positive attitude with a results-driven mindset
Strong communication and listening skills
Demonstrated ability to achieve performance and sales goals
Manufacturer certifications (preferred, as applicable)
Ability to comply with all company policies, procedures, and deadlines
All post-offer applicants must successfully complete pre-employment testing to include background checks, insurability, and drug testing to qualify for employment
The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of, veteran status, or any status protected under federal, state, local law, regulation, or ordinance, such as race and gender.