Automotive Service Manager

Midas Auto & Tires - Southeast Michigan

Automotive Service Manager

Livonia, MI +1 location
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Health insurance

    Paid time off

    Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations. The Store Manager is the leader of the shop. They are customer-facing, responsible for managing workflow, profitability, and overall team performance.

    ✅ Maximize Profitability & Sales Growth: Achieve monthly targets for Gross Profit, Tires, Financing, Car Count etc.

    ✅ Drive Operational Excellence: Ensure efficient workflow, proper staffing, and adherence to repair order process

    Responsibilities:

    Write and review repair orders, estimates, and inspections.

    Dispatch and prioritize jobs to ensure every vehicle is inspected & presented within 45 minutes.

    Sell recommended services and maintain high customer satisfaction.

    Train and manage Service Advisors, CSRs, and Technicians.

    Monitor KPIs like technician productivity, first-time fix rate, and service time.

    Conduct meetings, set goals, and drive sales performance.

    Control expenses (parts, labor, warranty claims, comebacks).

    Manage inventory, parts ordering, and vendor returns.

    Oversee compliance, safety, and shop appearance.

    Qualifications

    5 years Automotive Retail sales and/or management experience

    Ability to communicate clearly and professionally

    Ability to work a flexible retail schedule including weekends, evenings and holidays

    Valid driver’s license

    Job Benefits:

    Guaranteed Base Salary + Commission Pay

    Group health insurance (BCBS)

    Paid Vacation (up to 2 weeks) & Paid holidays - 8+ per year

    High-Volume Store Opportunity

  • Locations
    Livonia, MI • southfield, MI